Guest Services Coordinator

Position Number: 012933

Department: Athletics Venues (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

The Guest Services Manager is responsible for overseeing the daily function of the facility

• Hire, train, supervise, and evaluate 40+ student staff.

• Oversee facility use and access, including providing evening and weekend supervision as needed.

• Complete staff scheduling to ensure appropriate coverage for all operating hours of the Student Activity Center and Student Event Staff coverage.

• Provide event support as needed.

• Ensure safety and security of guests, staff, and facilities.

• Provide excellent customer service.

• Serve as Administrator on Duty during (non-event) evening hours.

Minimum Experience / Education:

Required Minimum Qualifications:

Bachelor’s degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

Note: Some state job postings state you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Preferred Education Skills and Experience:

• Experience in the area of Student Affairs, event management, or other related fields with a strong background in customer service, safety, and the student environment.

• Experience with the hiring, training, and management of student staff and interns, requiring patience and adaptability to frequent changes in student staff scheduling.

• Experience/knowledge in ADA , building codes, and/or crowd management

• Strong interpersonal skills and the ability to work with, supervise, and lead a varied population.