Process Analyst - Customer Ops

Requisition: 83975 PSEG Company: Public Service Electric & Gas Co. Salary Range: $ 93,600 - $ 148,200Work Location Category: Hybrid We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:• Onsite: Employees work onsite daily.• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.PSEG is not offering visa sponsorship for this position.Job SummaryAt this time, only current PSEG employees are being considered. This Process Analyst position is a direct report to the Revenue Controls & SOX Manager in PSE&G’s Customer Solutions organization. The Revenue Controls & SOX group is responsible for all of the Customer Solutions revenue related SOX controls, monthly financial reporting, bill print, and regulatory/revenue related projects. Job ResponsibilitiesProvide analytical support of business operations – develop solutions to data requests, maintain operational and financial reports, prepare queries for data gathering, conduct analyses of work processes, and perform statistical and ad hoc reporting.Monitor business controls, verify, maintain, and report operational results, scorecard targets, and initiatives.Review/create reports, presentations, and databases to support operations and identify opportunities for efficiencies.Investigate, analyze and develop solutions to requests with a goal of operational excellence.Develop and generate ad-hoc reports and scorecard reports from existing systems, including but not limited to SAP, Business Warehouse, etc.Participate in cross-functional teams and/or process improvement initiatives to determine root cause and gap analysis, along with the development and implementation of recommendations. Provide feedback on effectiveness of implemented solutions and take action as required.Investigate client/customer concerns, issues, and problems to determine root causes. Recommend solutions and develop action plans.Maintain documentation of standard operating procedures, project status, etc.Participate in reconciliation activities.Play a leadership role in the development, recommendation and implementation of new procedures/process improvements, often via cross-functional teams. Prepare status reports for management, developing appropriate communication materials. Provide technical expertise and support to process owners. Drive efficiency and process improvement, utilizing leadership skills, data analysis and strong understanding of the business strategies. Foster the refinement, understanding and enhanced utilization of process measures and benchmarking.Understand & maintain Sarbanes Oxley controls.Job Specific QualificationsBS degree and 5+ years relevant work experience including business/financial experience. In lieu of a degree, 9 years relevant work experience.Strong analytical, strategic thinking, interpersonal, presentation and leadership skillsExperience and high proficiency in Excel, Power Point and other Microsoft Office applicationsOrganization skills; ability to build and maintain effective partnerships within and across organizations.Analytical, attention to detail, and communication skills.Compliance with the Department of Energy's regulation 10 CFR 810 is required.DesiredExperience working on IT Projects or system enhancementsBenchmarking experienceSkill in implementing process improvementsExperience in creating process documentationVisual Basic experienceExperience in MS Tableau, MS Access, SharePoint, and SQLSome positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call View phone number on click.appcast.io or email View email address on click.appcast.io you need to request a reasonable accommodation to perform the essential functions of the job, email View email address on click.appcast.io. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.ADDITIONAL EEO INFORMATION (Click link below)Know your Rights: Workplace Discrimination is Illegal