Desktop Support Engineer

Job DetailExperience Level Mid LevelDegree Type Bachelor of Science (BS)Employment Full TimeWorking Type On SiteJob Reference 0000021869Salary Type AnnuallyIndustry Financial ServicesSelling Points Enhance your IT career with hands-on technical support experience. Collaborate with a dynamic team in a fast-paced environment. Gain exposure to cutting-edge technologies and executive-level support.Job DescriptionDesktop Support Engineer OverviewThe Desktop Support Engineer provides technical support to ensure seamless operations for staff and executives.This role is fully onsite, offering hands-on engagement with cutting-edge technologies.Collaborate with a dynamic IT team to maintain and enhance technical systems.Support a diverse range of hardware and software, including Windows 11 and MS365 applications.Provide high-touch, white-glove support to executives and staff for optimal productivity.Work in a fast-paced environment, troubleshooting and resolving technical issues promptly.Contribute to IT project plans and documentation for streamlined operations.Ensure continuity of end-user technologies and maintain secure systems.Opportunity to work closely with management on technical and operational initiatives.Desktop Support Engineer Key Responsibilities & DutiesProvide immediate technical support to staff and remote offices as needed.Create user accounts, configure laptops, and set up workstations efficiently.Respond to hardware and software issues with effective solutions.Document service desk procedures for IT professionals and end-users.Collaborate with the IT team to identify areas for improvement and consolidation.Troubleshoot and resolve software, hardware, and network issues promptly.Provide remote and on-call support for after-hours tasks.Assist with office moves and system upgrades to ensure smooth transitions.Execute tasks related to meetings, including audio and visual equipment setup.Desktop Support Engineer Job RequirementsBachelor of Science degree in a relevant field is required.1-4 years of experience in desktop support or related IT roles.Proficiency in MS365 applications, including Teams and SharePoint.Strong knowledge of Windows 11 and Zoom platforms.Familiarity with hardware such as printers, laptops, and iPhones.Ability to work independently and escalate issues when necessary.Excellent problem-solving skills and attention to detail.Experience working under pressure in a fast-paced environment.Flexibility to adapt to varying schedules and tasks.