Medical Interpreter- Duke Raleigh

About Duke Raleigh Hospital, A Campus of Duke University Hospital At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204 beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care. Job Summary Perform a variety of interpretation and translation services to assist patients receiving care within the Duke Health System. Department strongly prefers: Spanish medical interpreter knowledge/experience. Hours Full-time Monday- Friday 8 a.m. - 4:30 p.m. Work Performed Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide documentation as required. Ensure that information pertaining to the patient’s outpatient services, hospitalization (i.e., advanced directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and health care education) are accurately communicated. Participate as a neutral party as a conduit of information that flows between Duke staff and the patient/visitor. Address the patient’s questions/concerns regarding this information appropriately and document them by Risk Management Directives. Record all encounters in Service Hub. Maintain accurate and timely electronic documentation of all service requests and provisions. Promote customer satisfaction related to Duke services and notify the Supervisor of any issues that may be problematic for patients or Duke staff. Participate in continuing education programs and competency training to enhance the professional role. Follow all policies and procedures related to process, service, and employee work rules. Maintain confidentiality in all matters related to patient care and visitors. Participate in on‑call coverage to provide interpretation services during non‑business hours and business hours as assigned. Perform other related duties incidental to the work described herein. Knowledge, Skills and Abilities Ability to work with diverse populations from various economic backgrounds and age groups. Ability to work as an effective member of a dedicated team. Ability to work in a fast paced Health Care environment with a variety of customer service needs. Accurate and appropriate interpretation skills always. Current N.C. Driver’s License with driving record suitable to Duke Van operations and corporate risk management, if applicable. Level Characteristics N/A Minimum Qualifications Education High‑School Diploma or equivalent. Successful completion of conversation competency testing in secondary language (not applicable to ASL). Knowledge of Medical Terminology. Experience Previous experience in a Health Care setting preferred. Degrees, Licensures, Certifications For ASL positions: Current North Carolina Interpreter and Transliterator License required. RID National Certification (NIC, CDI, or equivalent) upon date of hire or within 6 months. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr Duke Clinical Research Institute