Territory Operations Manager

Territory Operations Manager Job Locations: Atlanta, GA 30301; Orlando, FL; Charlotte, NC. Position Summary The Retail Operations Manager is primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization. The ROM will oversee a specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the Company and their designated Clients & Customers through the management of retail store coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadership. Essential Job Duties and Responsibilities Operational Excellence Maintain excellent high‑performing teams and proactively ensure client KPIs are executed consistently by addressing retail issues on an ongoing basis. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region. Develop people through training and direct organizational and team development initiatives using performance‑management tools, including performance reviews, in‑store assessments, individual associate development plans and succession‑planning documentation. Source and identify external talent and integrate new associates into the organization as part of a long‑term talent expansion strategy. Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across the responsible retail organization to ensure client and company KPIs are met. Maintain working knowledge of company systems, including all reporting functions; interpret retail reporting data and offer actionable insights to course‑correct and achieve client/retailer performance expectations. Assist in developing the expense and/or revenue/operating‑income budget for the area of responsibility based on responsible channel of trade and client(s) responsibility. Strategic Leadership Outline and implement National policies and programs; proactively promote the Company’s Strategic Direction and Vision on a day‑to‑day basis and ensure compliance with all National Programs. Grow base business and add new business. Oversee Retail Operations‑wide efforts to increase effectiveness and/or efficiency enabling the organization to achieve its strategic goals. Serve as strategic retail contact for Customers, ASM Business Managers, RTLs/ATLs, and ASM Department Managers & Sales Directors in each assigned region that affect the Account Team(s). Utilize all elements and resources to meet and exceed team and Client’s requirements. Client/Retailer Partnership Management Serve as strategic retail contact for all clients in assigned region. Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives. Pursue new Client representation and seek additional business opportunities from existing client base to add incremental value. Supervisory Responsibilities Direct Reports – Hires, retains, trains, coaches, guides, directs, and develops direct reports using company‑wide processes, tools and resources. Indirect Reports – May delegate work of others and provide guidance, direction and mentoring to indirect reports. Travel and Driving Travel up to 80 % of the time. Driving is an essential duty and function of this job. Minimum Qualifications Education Level:

• Required) High School Diploma or GED or equivalent experience.
• Preferred) Bachelor’s Degree or equivalent experience.

Field of Study / Area of Experience: Marketing or Business Management. 5+ years of retail experience with associate management. Skills, Knowledge and Abilities Customer and client management Microsoft Office Suite proficiency Analytical skills Excellent written and verbal communication skills Excellent customer service orientation Strong prioritization skills Skill in supervising and delegating responsibility, training and evaluating performance Ability to work effectively with management Ability to visualise and plan objectives and goals strategically Ability to work independently and prioritise duties with minimal supervision, in order to meet deadlines Well‑organised, detail‑oriented, capable of handling a fast‑paced work environment Basic computer skills including familiarity with Word, Excel, and Internet usage Ability to ensure a high level of service and quality is maintained Ability to direct, lead, coach, and develop people Environmental & Physical Requirements Field / Administrative Requirements – The incumbent must be able to perform the essential functions of the job. This may include work in an office, field, retail store, or warehouse environment. Typical responsibilities include engaging in considerable physical activity, lifting and/or pushing up to 50 pounds, standing on feet for long periods, handling products or cooking food as appropriate for the demonstration, and working sometimes in extremely cold conditions (i.e., refrigerated and freezer sections). Travel and driving are required. Proper safety practices when handling products or cooking are essential. Equal Opportunity Statement The Company is committed to providing equal opportunity in all employment practices without regard to race, nationality or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability, or pardoned criminal convictions, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. #J-18808-Ljbffr Advantage Solutions