AI Change Enablement Consultant

Role Description

The SHI Services AI Change Enablement Consultant plays a critical role in enabling exceptional client experiences with Microsoft Copilot, Copilot agents, and adjacent AI-powered services. This role focuses on helping clients reimagine how work gets done through design-led thinking, intentional ways of working, and practical enablement that drives measurable outcomes.

• Enable clients to build new AI-powered capabilities by leading design-led thinking sessions and discovery workshops that uncover how work gets done, where Copilot can be applied, and why it matters.
• Help clients move beyond isolated use cases by translating design insights into repeatable Copilot and agent scenarios that can be applied across roles, workflows, and business contexts.
• Partner with architects and engineers to ensure Copilot and agent solutions are implemented in ways that reinforce scalable behaviors, decision-making patterns, and operating models.
• Design and execute enablement strategies that empower users to apply Copilot effectively in their daily work, not just learn features or complete training.
• Develop targeted communication and enablement experiences, including Prompt-a-thons, scenario-based workshops, and role-specific learning journeys, that build confidence and fluency over time.
• Create practical enablement assets such as playbooks, prompt libraries, and internal enablement sites that support ongoing experimentation and application.
• Assess readiness, engage stakeholders, and identify barriers that limit capability development, adjusting enablement approaches based on feedback and observed usage.
• Define and measure success in terms of sustained capability, productivity, efficiency, and experience, using data and outcomes to continuously refine enablement strategies.

Qualifications

• Bachelor’s degree in a technical, business, or related field.
• Experience leading enablement, adoption, or change management efforts that help people embrace new tools and ways of working.
• Strong facilitation and communication skills, including experience leading design-led thinking sessions, workshops, or working sessions.
• Prosci certification or formal training in change management.
• Familiarity with Microsoft Copilot, Copilot Studio, declarative or embedded agents, or similar AI-assisted workflow patterns.
• Familiarity with using the Power Platform to design workflows, automation, or AI-enabled experiences.
• Ability to translate business objectives into practical enablement strategies and measurable outcomes.
• Consultative mindset with the ability to work effectively across technical and non-technical stakeholders.
• Microsoft Copilot, agent, AI, or Power Platform certifications, including:
  • Microsoft 365 Copilot and Agent Administration Fundamentals (AB 900)
  • Microsoft Agentic AI Business Solutions Architect (AB 100)
  • Microsoft AI Business Professional (AB 730)
  • Microsoft AI Transformation Leader (AB 731)
  • Microsoft Azure AI Fundamentals (AI 900)
  • Microsoft Azure AI Engineer Associate (AI 102)
• Exposure to governance, security, or responsible AI considerations in enterprise environments.

Requirements

• Ability to work independently and as part of a collaborative, cross-functional team.
• Ability to travel for organizational and client engagements, up to 20%.
• Willingness to continuously learn Microsoft Copilot, AI capabilities, and enablement best practices.
• Strong ethical standards and adherence to data privacy, governance, and security policies.

Benefits

• The estimated annual pay range for this position is $163,000 - $181,000 which includes a base salary and bonus.
• Compensation for this position is dependent on job-related knowledge, skills, experience, and market location.
• Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.