IT Support Specialist

IT Support SpecialistPleasanton, California, United StatesAvathon is the leading Industrial AI autonomy platform, helping customers across heavy industries -- energy, mining, manufacturing, aerospace, defense, and logistics -- accelerate the journey toward autonomous operations. Our platform is built on a Computational Knowledge Graph foundation that contextualizes and connects operational data across siloed systems, bringing together time series, structured, unstructured, and machine vision data to power AI-driven applications in asset performance management, supply chain intelligence, visual AI, and global trade management. With capabilities spanning digital twins, normal behavior modeling, natural language processing, and computer vision, Avathon delivers real-time predictive intelligence and agentic decision-making at industrial scale.Join a team at the forefront of AI, developing groundbreaking solutions that shape the future. Thrive in a fast-scaling startup where agility, collaboration, and rapid professional growth are the norm. Work on AI-driven projects that drive real change across industries and improve lives.Avathon is looking for an IT Support Specialist to help manage Avathon's corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee onboarding/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we build new solutions.ResponsibilitiesProvide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding.Install & troubleshoot laptops, printers, & conference room equipment.Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases and inventory management)Shadow senior team members to continue learning technologies and common tasks.Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, A/V troubleshootingManage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS appsManage offboarding process: Disable accounts, Google takeout, Backup user home directories, rebuild machines, disable building access, forward email to manager.Management of workstations including: Ensuring Filevault & Bitlocker encryption, Ensuring Firewalls enabled, Deploying OS updates/upgrades, Remote support, Hardware/software inventory restock, Machine repairsRequired Experience4+ years' experience in an IT Support or Help Desk roleExperience installing and supporting PCs & Macs, software, and conference room equipment.Strong troubleshooting and problem-solving skillsFundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360Strong written and verbal communication skillsEager to learn, produces high quality work, and self-driven personality.This role requires 5 days a week to Pleasanton, CA, Avathon headquarter.Salary:The base salary range for this role is between $70,000 to $110,000 annually. Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Benefits and Perks at AvathonOur full-time employees and their loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights we offer to our U.S. full-time employees - we'd love to connect and share more!Evolving culture with the opportunity to drive new ideas and technologyStock Option GrantsGenerous Time Off ProgramsMedical Coverage, and Parental Leave PlansEmployer-Sponsored Lifestyle Spending Account401k with Employer MatchMonthly Technology AllowanceContract and temporary roles are not eligible for the above benefits.Avathon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.Avathon is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation, please contact us to discuss how we can assist you.