Temporary Experience Manager - Holiday Pop-Up

Squishable is a close-knit team of designers artists pop-culture fanatics and lovers of all things adorable. Together we create the cutest cuddliest (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes coffee and karaoke) we make people say Our offices are in a sunny SoHo loft in NYC and in downtown Washington DC.

Squishable is bringing a playful new Plush Parlor pop-up experience to Mall of America this holiday season and were looking for an energetic organized leader to help bring it to life.

As our Seasonal Experience Manager youll lead the team of performers who make the experience happen each day. Youll be part manager part director and part guest-experience expertkeeping the team organized the experience consistent and the energy high throughout the holiday season.

What Youll Do

• Lead the day-to-day operation of the pop-up experience ensuring characters storytelling guest interactions and overall presentation stay consistent and on-brand
• Supervise coach and motivate a seasonal team of Experience Performers including leading pre-shift huddles and providing real-time feedback
• Manage daily assignments performer rotations breaks attendance call-outs and coverage
• Monitor guest flow and the overall experience adjusting performers and activities as needed during busy periods
• Handle guest and employee concerns with good judgment partner with Squishable leadership or HR when additional support is needed and coordinate with the Mall of America store team to ensure a seamless overall guest experience
• Oversee opening and closing responsibilities and help maintain costumes props materials and the presentation of the experience
• Jump into the experience when needed to support performers engage guests or keep things running smoothly

What Youll Bring

• Previous experience supervising coaching directing or leading a team
• Strong communication organization and people-management skills
• Confidence giving feedback and coaching a team in real time
• A positive outgoing personality and strong guest-service instincts
• Ability to stay organized and make good decisions in a busy fast-paced environment
• Availability to work a flexible seasonal schedule including evenings weekends and peak holiday dates

Experience in theater acting improv live entertainment immersive experiences events hospitality or retail leadership is a plus.

The Details

Location: Mall of America Bloomington MN
Start Date: November 2026
Duration: Temporary seasonal position through the holiday season
Pay: $28.00-$30.00/hour

If you can lead a team keep the details organized and help create an experience guests will remember wed love to meet you.

Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment based on race color religion creed national origin ancestry citizenship or immigration status sex pregnancy childbirth or related medical conditions sexual orientation gender gender identity or expression age disability medical condition genetic information marital or familial status military or veteran status reproductive health decisions or any other characteristic protected by applicable federal state or local law.

Inc. also provides reasonable accommodations to qualified applicants and employees with disabilities for sincerely held religious beliefs and practices and as otherwise required by applicable law. Applicants who require a reasonable accommodation during the application or hiring process may contact Squishable for assistance.

Inc. prohibits retaliation against any applicant or employee for exercising rights protected under applicable equal employment opportunity laws.

Inc. will consider qualified applicants with criminal histories in accordance with applicable federal state and local law including applicable Fair Chance laws.

Required Experience:

Manager