Regional Technical Training Manager

Job Description

Job Description

Region Technical Training ManagerAre you ready to launch a career in a14-Billion-dollar industry, with a company that rewards you for your talent and efforts with competitive salaries, affordable benefits and a lucrative and attainable incentive program? If so, Arrow Exterminators wants to talk to you! Arrow Exterminators is not your average pest control company. We are a 50 year "young", family-owned company of 1600+ employees that is in the midst of rapid and exciting growth. Our company was founded on the principles of treating our customers and our employees right. Our motto "Beyond the Call" is an expression of our commitment to being an industry leader and a great place to work. Begin your journey with Arrow Exterminators today!Job DescriptionThe Region Technical Training Manager will function as Field Training support for service centers as assigned by the Director of Technical Services and Professional Development. The general purpose of this position is to assist the Region Vice President and the Service Center Manager with technical support and quality control at the field level to ensure superior customer service and State Rule and Regulation Compliance. The majority of the Region Technical Training Manager's time will be spent in the field with service professionals in all service segments to provide field training that ensures the highest level service is being delivered to Arrow Exterminators' customers.Duties:Technical field training, evaluation and reporting, IPM service training and Quality Control of all Residential and Commercial Pest Control Service Professionals, Termite Service Professionals, Sentricon Service Professionals, Home Evaluators, Renewal Inspectors, Service Managers and Service Center Managers on a daily basisConduct Service Center inspections quarterly or as assignedRefer to Arrow Exterminators Service Center Inspection Report detail explanation of areas to be inspectedConduct Sentricon Quality Assurance Reviews (QARs) as assignedConduct paperwork reviews at the service center level for any or all sales or service segments quarterly or as assignedConduct vehicle inspections at the Service Center level as assignedConduct Arrow approved service center training courses quarterly or as assignedConduct Respirator training and fit testing for service center employees annually or as assignedTrain new service employees to take and pass necessary state exams within the state required period as necessary or assignedAdvise and train Region and Service Center operation employees on federal and state rules and regulation changes as assignedAssist Region and Service Center operations with safety compliance ongoing or as assignedAssist the Director of Technical Services & Professional Development in Service Protocol design and implementation for all service segments and pests as assignedmaintain state Certified Operator and Certified Instructor status as well as other state certifications/registrations as necessaryCommunicate with the Director of Technical Services & Professional Development daily via email or phone to provide synopsis of activities.Communicate projected schedule to the Director of Technical Services & Professional Development and Region Operations weekly via email.Communicate, on the proper forms and as completed, the results of Service Center Inspections, Vehicle Inspections, Field Training Reports, Paperwork Reviews and Quality Assurance Reports to the Director of Technical Services & Professional Development, Region Operational Vice Presidents and Service Center Manager via email.Oversee new product use and evaluation as assigned by the VP of Technical Services & Quality ControlTravel daily to the service center where duties are scheduled to be performed. Overnight travel will be necessary depending on Service Centers assigned.Other Duties as assignedReports to Director of Technical Services & Professional DevelopmentBenefitsCompetitive CompensationWork-Life BalanceAwards and Recognition ProgramsCareer MappingProfessional and Career Development TrainingUpward Career Mobility401K MatchingMedicalDentalVisionEmployer -Paid Life InsuranceAncillary Products: Disability Insurance, Voluntary Life Insurance, Cancer & Accident Ins., Auto and Home InsuranceEmployee Assistance ProgramHealth & Wellness ProgramsPaid holidaysPaid and unpaid time offPaid Parental Leave About ArrowArrow Exterminators was founded in 1964 and remains a family owned business today. With 100+ service centers operating in 11 states, we are the 6th largest pest control company in the U.S., the 2nd largest privately owned. We believe in going BEYOND THE CALL in everything that we do to provide uncompromised service to our customers at a great value. We are tenaciously persistent about providing the highest quality of services to protect the environment and the well-being of the public we serve.Arrow Exterminators specializes in Pest Control, Termite Protection, Mosquito Prevention and Control, Fire Ant Control, Wildlife Control and Exclusion Services, Handyman Services, Insulation Services, New Construction Treatments, Lawn Care Service and providing documentation for Real Estate Transactions. We offer these services in both residential and commercial situations.We are an Equal Opportunity Employer and a Drug-Free Workplace.Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.