Loss Mitigation Specialist

Overview Loss Mitigation Specialist – Dallas-Fort Worth, Texas. The Loss Mitigation Specialist acts as the single point of contact (SPOC) and is assigned a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. About Us: Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in multiple locations worldwide. FPS invests in its people and offers a competitive benefits package. Responsibilities Contribute to the department by understanding metrics that define success and how to positively impact them. Meet monthly individual and team goals and key performance indicators. Manage a portfolio of mortgage products that are 90+ days delinquent or have requested loss mitigation; minimize foreclosure losses through loss mitigation options. Receive inbound calls and make outbound calls to customers, attorneys, realtors and other authorized parties; educate them on available options to resolve delinquencies. Understand and discuss customers’ requirements for loan modifications, short sales, deeds in lieu, cash for keys, and other loss mitigation options. Analyze financial situations and initiate the appropriate loss mitigation tool for each borrower. Conduct light skip-tracing activities. Review title searches to ensure no title issues threaten the investor’s lien on the property. Ensure compliance with company policies and procedures. Review and update daily reports and accounts. Qualifications Excellent attention to detail. Ability to multi-task and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Ability to use good judgment. Strong consulting and advising customer communication skills via telephone and written communication. Competencies Adaptability - Adapts to changes in the work environment; manages competing demands. Business Ethics - Treats people with respect; upholds organizational values. Communications - Expresses ideas verbally and in writing; listens well and keeps others informed. Customer Service - Displays courtesy and sensitivity; responds promptly to customer needs. Dependability - Follows instructions; takes responsibility for own actions; meets attendance and punctuality guidelines. Teamwork - Balances team and individual responsibilities; contributes to a positive team spirit. Additional Information Education/Experience: High school diploma or GED required. Associate’s degree preferred. Two to four years’ related experience and/or training; loss mitigation experience with emphasis on GSEs like FHLMC and FNMA preferred. Language Ability: Ability to read and comprehend simple instructions and memos; write simple correspondence; present information clearly. Mathematical Ability: Basic arithmetic and ability to interpret rates, ratios and percentages. Reasoning Ability: Ability to follow detailed instructions and solve standard problems. Computer Skills: Proficiency with Microsoft Office; experience with MSP, Black Knight/LPS and Fiserv preferred. Travel: Some travel may be required. #J-18808-Ljbffr FPS Innovation Labs