Bilingual Front Office/Eligibility

St. Anthony's Medical Clinic Receptionist

Salary Range - $60,000-$70,000

Workdays - Monday-Friday

Work Hours - 8:00 am-4:30 pm

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's family and helps us create a future where all people flourish.

St. Anthony's Medical Clinic provides primary and specialty care to individuals and families in the Tenderloin neighborhood. Our range of primary, preventative and ancillary care support all patients in building healthy lifestyles for themselves and their families. In this role, you are responsible for the reception area and patient check-in. In addition you will support medical records and chart management, medical interpretation, and patient eligibility screening. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties:

Guest Engagement

• Greet, and assist patients courteously, utilizing G.U.E.S.T. standards to determine their needs and direct them appropriately.
• Assist patient with pre-enrollment application and determine eligibility of Child Health and Disability Prevention (CHDP) program. (DHCS 4070)
• Process via the Medi-Cal provider portal form DHCS 4070 -Department of Health Care Services Children's Medical to determine final eligibility and participation in the temporary Medi-Cal program.
• Assist patient in the eligibility and completion of Medi-Cal choice form and submit to (DHCS) California Department of Health Services.
• Register new patients, ensure complete information on registration form, and enter information in Practice Management system. Assist patients with completion of registration forms as needed.
• Ensure complete patient information on narrative record and update intake sheet. Assist patients with completion of intake forms as needed.
• Enter patient demographic and visit information into database/computer system, Practice Management System, and/or Electronic Medical Record as appropriate.
• Schedule new and follow-up appointments in Practice Management system.
• Screen telephone calls; make appointments via telephone; take messages for staff and providers; properly transfer telephone calls; make patient reminder calls; check answering machine and fax daily.
• Inform patients of Notice of Privacy Practices, obtain patients signed acknowledgement and consent.
• Collect patient financial and demographic information.
• Using Federal Poverty Guidelines and One-E-App, or other program, to identify, certify, and enroll patients for appropriate healthcare entitlement programs.
• Assist patient in interpreting any bills received and refer patient to appropriate resource for help reconciling billing issues.
• Assist in development of signs and materials for non-English speaking patients.
• Act as clinic resource for patient questions. Working as part of the clinic team knowing your presence is an essential function for the team to be successful.
• Provide interpretation and facilitate accurate communication for between non-English speaking patients and providers, nurses and other staff as needed.
• Treat all guests with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
• Demonstrate the ability to work effectively across cultures and an openness to learning about cultures not familiar to oneself.

Program Administration and Operations

• Complete reports and all other paperwork neatly, legibly, and thoroughly.
• Enter data and information electronically as required. Looks up data and reports electronically through a database as requested. Support the front office staff with data/report entry.
• Understand and follow the organization's programs, policies, and procedures
• Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows, service delivery, and guest engagement.
• Work closely with nursing staff to determine provider/nursing availability and to flag via our Electronic Medical Record (EMR) any urgent medical needs.
• Maintain forms and office supplies required for front desk activities.
• Securing the clinic at the close of each working day, turn off computers, clear all working areas and secure patient information.
• Assure the readiness of the reception area for each working day. Have all front desk activities fully operational at start of business hours.
• At end of work day ensure that the waiting areas are neat and organized.
• Support the front office staff with data/report entry.
• Assist with the indexing and scanning of documentation into our (EMR) Electronic Medical record system.
• Assist with the processing of Healthy San Francisco, CHDP PM 160 patients billing.
• Follow Front Office procedures in emergency situations (911, CSS, etc.).
• Photocopy archived patient charts as needed for review by Clinic Director or Lead Physician as assigned.
• Daily delivery of QFT's/specimens at the Department of Public Health as assigned.
• Attend all training as necessary for various eligibility programs, including Healthy San Francisco, Healthy Families, Healthy Kids and Youth, Cover California and Medi-Cal.
• Pass all necessary tests and qualify for certification as a (CAA) Certified Applicant Assistor and Cover California (CEC) Certified Enrollment Counselor.
• Adhere to Healthy San Francisco Certified Application Assistor (CAA) agreement and Cover California Certified Enrollment Counselor (CEC) code of ethics and regulations.

Teamwork

• Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.
• Collaboratively works with others to achieve team success.
• Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others. Follow Front Office procedures in emergency situations (911, CSS, etc.).
• Consistently demonstrate integrity while working and representing St. Anthony's.
• Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.
• Demonstrate cooperation with coworkers, management, and the community at large.
• Anthony Medical Clinic practices care in a team-based setting. The MA/Health Educator will be an active member of the team, contributing to and abiding by team ground rules. Works with team to ensure high quality care and attainment of team goals.

Minimum Qualifications

• Two years demonstrated work experience - preferably in a medical/clinical setting.
• High School diploma or GED required.
• Ability to pass a (DOJ) Department of Federal Justice background check.
• Bilingual Spanish/English, Cantonese/English, Vietnamese/English, or other Asian language strongly preferred.
• Excellent interpersonal, listening, oral, and written communication skills are required.
• Ability to be polite, diplomatic, and firm. Can set limits and practice professional boundaries with guests, volunteers, donors, and coworkers.
• Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
• Ability to complete paperwork neatly and legibly.
• Proficient with various computer programs, such as Microsoft Office, Microsoft Excel, email, etc. Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
• Ability to be punctual, reliable, cooperative, and stay team-oriented.
• Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired. Ability to work successfully with a culturally diverse and economically disadvantaged patient population.
• Excellent work habits: punctual, reliable, cooperative attitude, good attention to detail, team player.
• Commitment to St. Anthony Foundation Statement of Values and to the preservation of appropriate health care to the uninsured and poor.

St. Anthony's has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

People of color, differently-abled people, LGBT, and