Assistant Manager, Jewelry Merchandising

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

MAIN PURPOSE

The Assistant Manager for Jewelry will work within the Merchandising/Supply Chain Department for Cartier North America. The Person will assist the overall Jewelry business with stock support to all Commercial teams, support requests regarding product availability, ensure flows are running properly and support manager to implement specific projects or specific analysis.

KEY RESPONSIBILITIES

Commercial Network Support

• Interact with boutiques regarding stock availability; sold orders, Special orders and all other requests.
• Responsible for the management of the customer's requests from Retail and E-Commerce in collaboration with Cartier Operations.
• Independent in the orders' follow-up from request until the delivery (lead-time info, orders creation, delivery and transport follow-up).
• Anticipate any delivery lead-time deviation and communicate it accordingly.
• Advanced product knowledge of the range and new product offer to be able to suggest alternatives.
• Organize and follow-up transfers and returns from or to another subsidiary.
• Act as the liaison between Commercial teams and Merchandise Planners; identify stock issues and opportunities. Communicate accordingly.

Inventory Management Optimization

• Responsible to organize transfers and follow up.
• Partner closely with Logistics teams within our warehouses to accelerate deliveries.
• Allocate products from the warehouses and the workshop according to the needs and constraints.
• Distribute Retail central stock to the boutiques (for non-Model Stock references).
• Independent on the management of the return requested for other subsidiary firm sales, overstocked, quality conquest or discontinued pieces.
• Communication with Boutiques, Dallas warehouse and Suppliers.
• Strong relationships with Planning to discuss target stock/assortments.
• Work with boutiques and central teams to solve claims (quality, transport or logistics issues).
• Support PR & Celebrity teams stock needs.
• Assist with administrative functions.

Continuous process Improvement

• Implement specific projects related to Merchandising and train the team accordingly when necessary.
• Ensure processes are properly applied by the boutiques and organize additional trainings.
• Ensure documents are accurate in SAP for it to run properly.
• Assist with some specific analysis and reports.
• Support new tools, ways of working, projects as needed.

Qualifications:

• Education • High school/bachelor's degree preferred.
• Required Experience • 3-5 years of experience related to merchandising and/or sales/operations.
• Technical Skills/Abilities.
  • Excellent computer proficiency with MS-Office (mainly Excel).
  • SAP experience is a significant advantage.
  • Power BI or Looker experience is a strong plus.
  • Experience in Retail business appreciated.
  • Knowledge of Luxury, Jewelry and precious stones is a strong plus.
• Strong interpersonal and communication skills.
• Customer service focus.
• Fast learner.
• Organized and capacity to work in the details.
• Flexibility and reactivity.
• An entrepreneurial mind-set that includes a curiosity to improve business acumen is required.
• Motivated individual able to work independently and as a team player is required.
• Strong organizational skills with excellent time management and decision-making skills.
• Ability to work additional hours as needed.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $85,000 to $100,000

At Richemont, We Craft the Future!

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