Field Support Engineer

Field Support Engineer

Work Location & Reporting Address: Richardson, TX 75082 (Hybrid) Vendor Rate: $18/hr Contract duration: 6 months Interview Process (Is face to face required?): Video interviews Job Details: Minimum years of experience required: 0-2 years Certification needed: No Must Have Skills: Ethernet, Layer 1 and Layer 2 technologies, Fiber Design

Preferred Qualifications:

• Basic understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, and common ports/protocols.
• Familiarity with switching and routing fundamentals.
• Troubleshooting experience with wired and wireless connectivity.
• Basic knowledge of firewall concepts and VPN fundamentals.

Responsibilities include but not limited to:

• Provide centralized L1 operational support for Quantum Fiber service delivery by assisting field technicians and internal teams via multiple contact channels, ensuring timely progression of customer service orders.
• Support service restoration and provisioning activities by performing or guiding tasks such as ONT changes, activations, and service provisioning, and validating completion criteria to restore customer services.
• Maintain accurate facilities, network mapping, and logical inventory across copper and fiber service areas by implementing mapping/inventory updates, correcting discrepancies/out-of-sync conditions, and ensuring systems of record reflect network reality.
• Triage and resolve order fallouts by identifying blockers, Trouble-shoot issues, document process, review checklists, and develop reference implementations
• Understand the existing system and processes to document
• In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will apply

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