Workforce Resource Room Coordinator - Denver Economic Development & Opportunity

Workforce Resource Room Coordinator

Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

This is a position with an expected end date of 6/30/2028, and the potential to be extended.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $22.53 and $28.17. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the community several days a week. In this position you can expect to work remotely one (1) day per week and on site four (4) days per week at either:

Denver Workforce Center at Wellington E. Webb Building 201 W Colfax Ave., Denver, CO 80202

Denver Workforce Center at Denver International Airport (DEN) Hotel/Transit Center Level 4, 8300 Pea Boulevard, Denver, CO 80249

Who We Are & What You'll Do

Denver Economic Development & Opportunity (DEDO) serves to support Denver's businesses, employers and workforce, creating shared prosperity and sustained economic growth.

DEDO has sharpened its focus and enhanced alignment across divisions, ensuring its work is centered on the premise that quality jobs are the most powerful tool to create better outcomes for Denverites. We accomplish this by making Denver a place that is easy to do business with, fosters job creation, and builds an economy that works for everyone. We help residents gain the skills, training, and credentials needed to secure quality jobs while also supporting, growing, and recruiting local employers.

About Workforce Denver Workforce Development (DWD) provides full-service employment and training that meets the workforce and employment needs of businesses, job seekers and youth throughout the metro area. DWD staff connect employers with a trained and ready workforce, while assisting job seekers with gaining needed skills and securing sustainable employment.

As a Workforce Resource Room Coordinator, you will work in the Resource Room within the Denver Workforce Center where you will use your extraordinary customer service skills to provide a great first impression of our services to job seekers upon arrival. Our team directly serves our diverse customers in high volume and fast-paced environments. Primarily, you will assess job seeker needs and direct to appropriate services. You may also screen, direct calls, maintain referral logs and serve customers in our reception area. This is a high volume, customer-facing role that focuses on encouraging and empowering job seekers to utilize the self-help resources we provide and guiding the customer experience.

On average, Denver Workforce Services, sees approximately 1,905 job seekers in the resource room per month. The Resource Room is a one-stop environment within the workforce center for job seekers to access the following resources:

• Full bank of computers
• Copy, fax services and phone Hotline services
• Job postings and hiring events
• Resume software programs
• Research job opportunities

Specifically, as a Workforce Resource Room Coordinator you will:

• Greet and check in customers (job seekers and employers) upon arrival to the resource room
• Assess and direct customer needs to the appropriate services
• Provide technical assistance for customers accessing the resource room's computer bank and equipment
• Interact with customers via phone, email, face to face, and one on one
• Interact with internal staff and external employers and community partners

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

Occupational Competencies

• Customer Service: Daily interaction with customers while working to develop and foster relationships through professional, courteous, and efficient service delivery through all aspects of the customer relationship via in person, phone, and or e-mail. Utilize effective listening and communication skills to identify and/or resolve customer inquiries and concerns directly or by referring to the appropriate staff member. Provides one-on-one assistance as needed.
• Clerical duties: 3+ years of administrative tasks such as phone handling, filing, typing, responding to emails, drafting reports and organizing.
• Different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
• Office software: Experience with the characteristics and functioning of Microsoft Office and other data software.
• Computer Essentials: Proficient and competent using computers, keyboard, mouse.
• Experience trouble shooting simple computer-based issues.
• Bilingual: proficiency with any additional languages
• Computer Essentials: Proficient in Connecting Colorado

Foundational Competencies

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination: Encouraging workshop and event participation. Providing overview of all career center services. Referring & directing customers to appropriate external resources when necessary.
• Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Speaking: Talking to others to convey information effectively.
• Staying Calm: Provide clients with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Team Player: Collaborate with team members and contribute to team tasks
• Standing/Sitting: Ability to stand and/or sit for long periods of time
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Instructing: Teaching others how to do something.
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Problem Solving: Responds to problems, issues and opportunities as they are identified.

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

License/Certifications: Requires a valid Driver's License at the time of application.

Licenses and certifications must be kept current as a condition of employment.

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

• Resume

Application Deadline

This position is expected to stay open until June 17. Please submit your application as soon as possible and no later than June 17 at 11:59 PM.