Fraud Specialist

Fraud Operations SpecialistThe Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.Responsibilities:Perform investigation of potential fraud activity on existing credit card accounts.Respond to inbound client inquiries and assist with specific service-related requests and concernsProvide solutions to client issues through the usage of all available resources under limited supervisionComplete assigned tasks in an accurate and timely mannerConsistently achieve individual and team performance targetsContact card members to verify charges and recent activity to identify any potential fraudEnsure a positive customer experience whileDetermine specific verification procedures to be used in processing customer's informationAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.Qualifications:1-3 years relevant experienceMinimum 1 year of customer service experienceAbility to process both inbound and outbound client callsHigh attention to detail with the ability to interpret data and organize informationConsistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environmentEducation:High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.