Residential Aide

Job   Profile

SOW   Job   Title: City   Sanctuary   Facility   Residential   Aide

Job   Code:   CSS851

Location: New York City Reports   To:   Shift   Supervisor FLSA Status:  Non-Exempt Prepared Date : 10/9/2025

Supervisory   Level:   No   supervisory/management   authority

City   Sanctuary   Facility   Residential   Aide

Residential   Aides   provide   ongoing   support   to   all   onsite   services.   The   Residential   Aides   assist with guests’ basic needs and will work in conjunction with the case management team to monitor and provide appropriate basic services to families.

Compensation  &  Benefits:

Estimated   Starting   Salary   Range   for   City   Sanctuary   Facility   Residential   Aide :  $19.23/hour Pay commensurate with experience.

Full   time   benefits   include   Medical,   Dental,   Vision,  401K   and   other   possible   benefits   as   provided. Benefits are subject to change with or without notice.

City   Sanctuary   Facility   Residential   Aide   Responsibilities   Include:

• Accurately document the entry and exit of all families, staff, and visitors; complete daily census forms, incident reports, and maintain detailed event logs.

• Coordinate resident admissions and discharges in accordance with program procedures.

• Prepare and submit nightly rosters; maintain and file all shift-related documentation.

• Provide courteous and professional greetings to all visitors and callers, representing the organization in a welcoming manner.

• Maintain detailed records of client interactions to support audit readiness and compliance.

• Collaborate with case management staff to address client needs, share pertinent information, and support individualized programming.

• Monitor and prevent loitering in and around the facility in coordination with security personnel.

• Assist in conducting fire drills and emergency evacuations as required.

• Support custodial and security teams in ensuring the cleanliness, safety, and overall maintenance of the facility.

• Distribute incoming mail and packages to resident families in a timely and organized manner.

• Oversee food distribution processes, including receiving and organizing deliveries.

• Conduct regular room inspections to ensure compliance with program policies and standards.

• Manage inventory of supplies, ensuring accurate tracking and adherence to program guidelines.

• Carry out all additional program-related tasks as directed by site and organizational leadership.

• Performs   other   job-related   duties   as   assigned

City   Sanctuary   Facility   Residential   Aide   Experience,   Education,   Skills,   Abilities   requested:

• High school diploma or equivalent; a combination of relevant education and experience will also be considered.

• 1–2 years of experience in housing, shelter programs, or related services is preferred. Direct client service experience is required.

• Bilingual fluency in Spanish and English is required.

• Strong background in customer service, with a focus on empathy and responsiveness.

• Proven problem-solving skills with the ability to think critically in challenging situations.

• Highly organized with excellent verbal communication skills; able to work effectively and collaboratively with families.

• Demonstrated ability to manage priorities, meet deadlines, and take accountability for timely completion of tasks.

• Cultural sensitivity and an understanding of the socio-economic factors impacting the populations served.

• Capable of multitasking in a fast-paced environment while maintaining attention to detail.

• Ability to remain calm under pressure and effectively de-escalate conflicts with both clients and team members.

• Relevant experience may include roles such as Residential Assistant at City Refuge, Housing Support Staff at Civic Sanctuary, or Residence Attendant at Metropolitan Safehouse.

• Must   pass   pre-employment   qualifications   of   Cherokee   Federal

Company   Information:

Cherokee Nation Management & Consulting (CNMC)  is a part of Cherokee Federal – the division   of   tribally   owned   federal   contracting   companies   owned   by   Cherokee   Nation   Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving  the government’s mission with compassion and heart. To learn more about CNMC , visit cherokee-federal.com.

#CherokeeFederal  #LI

Cherokee   Federal   is   a   military   friendly   employer.   Veterans   and   active   military   transitioning   to civilian status are encouraged to apply.

Similar   searchable   job   titles

1. Municipal   Sanctuary   Residence   Attendant

2. Urban   Safe   Haven   Facility   Caretaker

3. City   Refuge   Residential   Assistant

4. Civic   Sanctuary   Housing   Support   Staff

5. Metropolitan   Safehouse   Residence   Attendant

Keywords

1. Residential   Support

2. Facility   Assistance

3. Shelter   Care

4. City   Sanctuary

5. Housing   Aid

Legal   Disclaimer:  Cherokee Federal   is   an   equal opportunity   employer.   Please   visit   cherokee- federal.com/careers   for   information   regarding   our   Affirmative   Action   and   Equal   Opportunity Employer Statement, and Accommodation request.

Many   of   our   job   openings   require   access   to   government   buildings   or   military   installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Please Note:   This position is pending a contract award.   If you are interested in a future with Cherokee   Federal,   APPLY   TODAY!  Although   this   is   not   an   approved position, we   are   accepting applications for this future and anticipated need.