Customer Service Representative

Winery Concierge

Folino Estate is seeking a highly organized, guest-focused Winery Concierge to serve as the primary point of contact for guest communications, reservations, events, and hospitality support across our winery, restaurants, and inn.

Key responsibilities include:

• Respond to guest inquiries via phone, email, social media, and online reviews
• Assist guests with reservations, events, wine experiences, and general questions
• Manage reservation systems and event bookings through Tock
• Coordinate guest requests and communications across multiple departments
• Support private event and wedding inquiry processes
• Help maintain exceptional guest experiences through proactive communication and issue resolution
• Assist with reporting, reservation administration, and event support

Qualifications:

• Strong customer service and hospitality skills
• Excellent written and verbal communication
• Exceptional organization and attention to detail
• Ability to multitask in a fast-paced environment
• Experience with reservation systems, hospitality operations, or event coordination preferred

This position is ideal for someone who enjoys creating memorable guest experiences, solving problems, and serving as a key communication hub within a growing hospitality organization.

To apply, please submit your resume and relevant experience.