Service Project Manager

Top Hat is seeking a detail-oriented, proactive Project Manager to own the execution of repair, maintenance, and renovation projects for our high-end residential clients. You’ll work closely with Account Managers, technicians, and vendors to ensure every project is scoped, scheduled, and delivered with professionalism, urgency and care. This is a hands-on role with a clear roadmap to Senior Project Management.
Key Responsibilities:

• Take ownership of assigned projects from scope through close-out: own the schedule, budget, and quality of the work.

• Source, schedule, and supervise technicians and trade vendors on site.

• Manage ongoing client and internal communication and ensure timely follow-up on project milestones and change orders.

• Coordinate with Account Managers on client priorities and expectations across their portfolios

• Lead project kick-offs, check-ins, and walkthroughs; prepare proposals, estimates, and vendor bids.

• Stay accountable for accurate project records, job costing, and service data in our internal systems.

• Identify opportunities to improve project delivery, vendor performance, and client outcomes.

• 3+ years managing residential service, renovation, or construction projects

• Experience in high-end property, hospitality, or luxury residential projects is a plus.

• Excellent communication, scheduling, and organizational skills across multiple concurrent projects.

• Proficient in Microsoft 365, Slack, Google Workspace; ConnectWise or similar project management software a plus.

• Comfortable working with high-net worth clients.

• Ability to work onsite: on client property, at job sites, or in office - 5 days a week.

140k - 150k DOE