Project Support Specialist

Job Title: Customer Support Specialist

Location: On-site - Wappingers Falls, NY

Schedule: 35 hours per week

Employment Type: Ongoing role

Pay: 20/hr

Training & Work Schedule

This position begins with an on-site training schedule of 8:30 AM - 4:30 PM, Monday through Friday, for approximately 90 days.

After completing training, the role transitions into the team schedule of 11:00 AM - 7:00 PM, Monday through Friday (35 hours/week).

Company Overview

We are a leading provider of medical patient simulators, helping healthcare organizations and training institutions deliver exceptional clinical education and improve patient safety. Our mission is to provide outstanding service and ensure every customer interaction reflects our commitment to quality.

Role Overview

We are seeking a customer-focused, organized, and motivated professional to join our team as a Customer Support Specialist - Tier 1. This role is ideal for someone who enjoys helping people, thrives in a structured office environment, and is looking to build a strong foundation in business operations. It is an excellent opportunity for individuals pursuing or interested in Business Administration, offering hands-on experience in areas such as customer support, scheduling, documentation, workflow management, and office coordination. You will serve as the first line of support for our customers, providing exceptional service while developing skills that can lead to future advancement in operations, project management, or client services.

Key Responsibilities

• Serve as the initial point of contact for customer calls and emails, providing friendly and professional support

• Process customer orders accurately and maintain detailed, organized records

• Assist with scheduling, documentation, and coordination to support project timelines

• Prepare, organize, and distribute materials for internal teams and customers

• Support day-to-day office operations and administrative tasks, building skills relevant to business administration

• Communicate proactively with customers to provide updates, troubleshoot issues, and ensure satisfaction

• Contribute to improving workflow processes and documentation practices

• Collaborate with internal teams to support reporting, tracking, and coordination activities

Required Skills & Qualifications

• Strong customer service background with excellent communication skills

• Positive, professional, and approachable demeanor

• Highly organized with strong attention to detail

• Ability to manage multiple tasks and prioritize effectively

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Comfortable working independently and in a fast-paced environment

Preferred Qualifications

• Experience in healthcare, medical device, or technical support environments

• Familiarity with scheduling or project coordination tools

• Interest in Business Administration, office operations, or organizational management

• Coursework, internship experience, or foundational knowledge related to business, operations, or office administration

Why You'll Love This Role

Career Growth: Build practical skills that align directly with Business Administration pathways, gaining experience in customer communication, task coordination, office operations, and process organization.

Meaningful Work: Support healthcare training that improves patient safety and clinical outcomes nationwide.

Supportive Team: Join a collaborative environment that values learning, development, and continuous improvement.

Job Type & Location

This is a Contract position based out of Wappingers Falls, NY.

Job Type & Location

This is a Contract to Hire position based out of Wappingers Falls, NY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Wappingers Falls,NY.

Application Deadline

This position is anticipated to close on Jun 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.