Administrative Assistant

Administrative Assistant Quarryville, PA Be the welcoming voice and dependable presence that helps keep our office running smoothly while serving customers with excellence. Why You'll Love Working with Us Family-Owned Culture: Work in a welcoming, small-company environment where you're known by name and your contributions matter. Long-Term Team: Join a company where many employees have built lasting careers, creating a stable and supportive workplace. Meaningful Customer Connections: Be the friendly first point of contact, helping customers with the dependable service we're known for. Variety in Your Day: Enjoy a mix of customer service and administrative responsibilities that keep each day engaging and productive. Trusted Role: Play an important part in keeping our office organized and helping our team deliver exceptional service to the communities we serve. About Us Cauler Containers is a family-owned waste removal and container rental company proudly serving residential customers throughout Lancaster and Chester Counties. For more than 25 years, we've built our reputation by providing dependable service, competitive pricing, and personalized customer care that goes above and beyond. We believe strong relationships, hard work, and doing the right thing for our customers and our team are the foundation of our success. What You'll Do as Our Administrative Assistant Answer incoming phone calls with a friendly, professional attitude while assisting customers or directing calls to the appropriate team member. Welcome customers and visitors, creating a positive first impression and providing outstanding customer service from the moment they arrive. Set up new customer accounts by accurately entering information and maintaining up-to-date customer records. Process customer payments by phone and in person while handling confidential information with accuracy and care. Return customer phone calls and respond to questions in a timely, helpful manner. Coordinate communication between customers, drivers, and office staff to help ensure smooth day-to-day operations. Organize office files, scan documents, and complete general administrative tasks that keep the office running efficiently. Support the team by assisting with daily office responsibilities and helping create an organized, welcoming environment. Our Ideal Administrative Assistant Customer-Focused Communicator: Enjoys helping people, creates a positive first impression, speaks clearly, listens carefully, and communicates respectfully with customers, coworkers, and drivers. Dependable Self-Starter: Follows through on responsibilities, can be counted on each day, and looks for ways to stay productive and support the team without waiting for direction. Organized: Manages paperwork, customer records, and daily responsibilities efficiently while balancing multiple priorities. Experienced: Has at least one year of customer service experience answering phones and is comfortable using Microsoft Office and Google applications. Trustworthy: Handles customer payments and confidential information with honesty, accuracy, and integrity. Team-Oriented: Values working collaboratively with coworkers and contributes to the supportive, family-oriented culture at Cauler Containers. What We Offer Our Administrative Assistant Pay: $13.50/hour Full-time and Part-time schedules available Health Insurance Paid Time Off Paid Holidays Retirement Plan with a 3% Company Match To Apply Administrative Assistants, Secretaries, Receptionists, Office Assistants, and Customer Service Professionals seeking a stable, family-owned workplace are encouraged to explore this opportunity with Cauler Containers.