Operations Supervisor

Job Description

Job Description

Job Title: Operations Supervisor

Job Description

We are seeking a dedicated and driven Operations Supervisor to lead day-to-day operations for a fast-paced restoration business. This hands-on leader will oversee mitigation, cleaning, and reconstruction activities while balancing strategic, big-picture thinking with the ability to roll up their sleeves to get work done. The ideal candidate acts with integrity, values teamwork, and consistently strives for excellence. In this role, you will manage projects from start to finish, lead and develop a strong team, and help scale the business through exceptional operational performance and customer service.

Responsibilities

• Oversee daily operations across mitigation, cleaning, and reconstruction to ensure projects run efficiently, safely, and on schedule.
• Manage water, mold, fire, and storm damage projects from start to finish, ensuring quality and compliance with industry standards.
• Track and improve key performance metrics such as cycle times, margins, and customer satisfaction.
• Implement systems and processes that support operational efficiency and business growth.
• Schedule crews and coordinate subcontractors as needed to meet project timelines and customer expectations.
• Maintain clear and consistent communication with customers, insurance adjusters, and property managers throughout each project.
• Estimate jobs accurately and prepare complete project documentation in line with company procedures.
• Ensure compliance with IICRC standards and internal company policies across all projects.
• Recruit, train, and mentor field personnel to build a strong, high-performing operations team.
• Start up a new office location and build out the team required to support local operations.
• Lead and develop department managers and staff, providing guidance, coaching, and performance feedback.
• Build and maintain a culture of accountability, teamwork, and customer focus within the operations group.
• Support hiring, retention, and ongoing employee development initiatives to strengthen the organization.
• Partner with ownership and executive leadership on business growth and expansion plans.
• Identify opportunities to improve operational processes, increase efficiency, and drive revenue growth.
• Build and nurture relationships with clients, vendors, and referral partners to support business development.
• Ensure a consistently high level of service across all projects, maintaining a strong reputation in the community.
• Respond to occasional after-hours emergency situations as needed to support customers and field teams.
• Safely handle physical aspects of the role, including lifting up to 50+ pounds when required for project work or site support.

Essential Skills

• 5–8+ years of leadership experience in restoration, construction, or a closely related industry.
• Restoration industry experience, with a strong understanding of mitigation, cleaning, and reconstruction operations.
• Management or supervisory experience leading teams in a fast-paced environment.
• Familiarity with the Rochester restoration market and established relationships with industry stakeholders.
• Proven ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines.
• Strong communication skills, with the ability to interact effectively with customers, adjusters, property managers, and internal teams.
• Solid problem-solving skills and the ability to make sound decisions under pressure.
• Demonstrated ability to drive results while building and sustaining a strong team culture.
• Excellent organizational skills with a focus on process, documentation, and compliance.
• Valid driver’s license with a clean driving record.
• Ability to lift 50+ pounds as needed in support of field operations.

Additional Skills & Qualifications

• IICRC certifications such as WRT, ASD, and FSRT are strongly preferred.
• Experience using Xactimate or similar estimating software is a plus.
• Degree in Business or Construction Management, or 5–8+ years of operations experience in the restoration industry.
• Experience in operations management, supervision, and project management within remediation or restoration projects.
• Ability to build and maintain strong relationships with clients, vendors, and referral partners.
• Comfort working in a dynamic, growth-oriented environment with evolving processes and priorities.

Work Environment

This is a full-time, on-site role in a fast-paced, team-oriented restoration environment. You will work closely with field crews, department managers, and leadership to support mitigation, cleaning, and reconstruction projects. The position requires occasional after-hours availability to respond to emergency situations, which may involve on-call support or site visits. The work involves both office-based responsibilities, such as scheduling, documentation, and estimating, and field-based activities, including site visits and oversight of active projects. You will operate in a setting where safety, professionalism, and adherence to industry standards such as IICRC are essential, and where collaboration and clear communication are key to delivering high-quality service to customers.

#ACTmneng26

This is a Contract to Hire position based out of Rochester, MN.

The pay range for this position is $45.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Rochester,MN.

This position is anticipated to close on Sep 18, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.