Senior Client Delivery Manager

Senior Client Delivery Manager

Level: Senior Work Location: Hybrid In DMV area
ABOUT THE ROLE
Red Carrot is seeking a Senior Client Delivery Manager to lead the day-to-day delivery of strategic communications marketing and creative services for our federal customers. This role serves as a primary point of contact for customer stakeholders ensuring every deliverable is on time on budget on brand and aligned to contract requirements. The ideal candidate blends strong account leadership with disciplined project and quality management.
KEY RESPONSIBILITIES

• Serve as a primary point of contact for customer stakeholders building trusted relationships and managing expectations across multiple concurrent projects
• Oversee end-to-end delivery of communications and marketing work including campaigns creative assets digital and social content events and reports
• Translate customer requirements task orders and statements of work into clear project plans schedules and team assignments
• Lead and coordinate cross-functional teams of writers designers digital specialists and subcontractors to deliver high-quality work
• Monitor scope schedule budget and staffing; identify risks early and drive timely resolution or escalation
• Establish and enforce quality control and review processes including Section 508 accessibility plain language and brand standards
• Prepare and deliver status reports monthly progress reports meeting minutes and other contract deliverables
• Track labor hours and burn rates in partnership with finance and operations to support accurate invoicing and forecasting
• Identify opportunities to expand services and improve customer outcomes; contribute to recompete and proposal efforts
• Mentor junior staff and promote consistent delivery practices across the Red Carrot team

MINIMUM QUALIFICATIONS

• Bachelors degree in Communications Marketing Business Public Relations or related field
• Minimum 8 years of experience in client services account management or project delivery within a communications marketing or creative agency environment
• Minimum 3 years of experience supporting federal government customers
• Demonstrated experience managing multiple projects budgets and teams simultaneously
• Excellent written and verbal communication skills with the ability to present confidently to senior stakeholders
• Proficiency in Microsoft 365 and project management tools (e.g. Asana Smartsheet or similar)
• PMP or similar project management certification preferred
• Ability to obtain and maintain a federal Public Trust or suitability determination

Benefits at Red Carrot:

At Red Carrot we empower you to be a leader. We attract and develop talent from all backgrounds because we believe theres strength in diversity offering different perspectives and skills. Together we can solve our clients biggest challenges. We offer a competitive compensation and benefits package.

• Training and Development Tuition reimbursement and professional trainings for eligible employees.
• Healthcare Top-tier medical dental vision life insurance and long-term disability coverage.
• 401(k) Plan 401(k)-retirement and Roth plan with company matching and no vesting period.
• Profit Sharing Discretionary profit-sharing plan to all eligible employees after one year of employment.
• Paid Time Off Provides flexible work hours paid time off and 11 federal holidays.

About Us:

Red Carrot is an award-winning woman-owned small business built for the complexity of federal government work. We partner with clients to advance their goals powered by a team fueled by passion backed by intelligence and grounded in expertise.

From day one weve applied industrial engineering principles and data analytics to solve complex problems with precision. Our approach is research-centric data-informed and audience-oriented and its how we deliver work that actually moves the needle.

We exist to strengthen the organizations and communities we serve through trusted purposeful communication. Thats not a tagline its the standard we hold ourselves to on every engagement.

Headquartered in Miami Florida with a strong and growing presence in Washington D.C. our team works with clients across the country. Distance doesnt dilute our service. We build capacity where our clients need it delivering Strategic Communications Customer Experience Management Consulting and Human Capital Solutions that fit their mission and their moment.

Were the partner organizations turn to when communication challenges are real the stakes are high and the work has to matter.

Required Experience:

Manager