Service Consultant

Overall Summary


As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.


Education


High School


Experience


1-3 years


Additional Information


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Join Our Team
At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.


Job Details
Round Rock Hyundai, a Penske Automotive Group dealership, is looking for a Service Advisor to join our team and deliver extraordinary customer experiences.


At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.


Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.


WHAT WE HAVE TO OFFER
• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.


WHAT WE ARE LOOKING FOR
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.


WHAT YOU CAN BRING TO THE TABLE
• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.


APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!


Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.


Dealership: Round Rock Hyundai
Location Address:2405 North Interstate 35


Extra information....
Benefits
• Medical - Learn about our medical plans and how to find an In-Network doctor.
• Dental - Check out how your dental benefits can keep you smiling.
• 401(k) - Helping you prepare for the future with a 401(k).
• Perks - Take advantage of some of life's little extra perks.


Hiring Process
To make the hiring process as smooth as possible, below you will find a list of required steps.
• Quick application
• Phone interview
• In-person interview(s)
• Formal online application
• Review and accept offer of employment
• Background check and drug screen


Work Environment
The road to fulfilling a career can take many turns. At Penske Automotive Group, we provide opportunities to grow in your area of interest, try other career paths, and help you find your passion.
• Team Environment
• Company Sponsored Events
• Competitive Pay
• Advancement Opportunities
• Employee Recognition
• Comprehensive Benefits
• State-of-the-Art Facilities
• Top-Notch Training
• Paid Time Off

Employment Position: Full Time


Salary: $50,000.00 - $115,000.00 Yearly


Salary is negotiable.


Zip Code: 78664