Field Service Technician

Job Description Job Description TitanScan Security Group, Inc. is seeking a skilled and disciplined Field Service Technician to support installation, maintenance, troubleshooting and repair of advanced security screening systems including X-ray inspection systems, metal detection technologies and contraband screening equipment.
This role requires strong electro-mechanical aptitude, safety discipline and the ability to operate independently in regulated and high-security environments.
This is not a bench technician role --- this is a field-based, customer-facing technical position.
Key Responsibilities :
· Install, commission and calibrate security screening systems.
· Perform preventative and corrective maintenance.
· Diagnose electrical, mechanical and control system faults.
· Interpret schematics, wiring diagrams and technical manuals.
· Replace and repair system components.
Field Deployment
· Operate independently.
· Travel within Texas and occasionally out-of-state
· Manage parts inventory and field stock.
· Complete service calls efficiently while communicating clearly with site personnel and administrators.
· Provide technical explanation of issues and corrective actions
· Represent TitanScan Security Group, Inc. professionally and retaining safety compliance.
Documentation & Compliance
· Maintain detailed, audit-ready service reports.
· Follow electrical and radiation safety protocols.
· Adhere to customer site regulations and security procedures.
· Support warranty and lifecycle service tracking.
Customer Interaction
· Educate customers on how to use and maintain their equipment in security regulated environments

Qualifications
· 3+ years’ experience in industrial, electro-mechanical or field service roles.
· Experience troubleshooting electrical and mechanical systems.
· Ability to read and interpret technical documentation.
· Strong safety awareness.
· Valid drivers license.
· Willingness to travel.
Preferred
· Experience with X-ray or screening systems.
· HVAC, electrical or industrial certifications.
· Experience in regulated or government environments.
· OSHA certification.
Core Competencies
· Structured troubleshooting methodology.
· Safety-first mindset.
· Documentation discipline.
· Professional communication.
· Field autonomy.
· Accountability and ownership
Performance Metrics
· System uptime and repair turnaround time.
· Preventative maintenance completion rate.
· Documentation accuracy.
· Customer satisfaction.
· Safety compliance record.
Company Description Company Overview
TitanScan Security Group, Inc. delivers integrated security screening technology, equipment supply, and rapid-response technical support for correctional facilities, schools, government agencies, ports and commercial operations across the United States.
We combine advanced screening systems with deep fields expertise to provide customers with a single, accountable partner for system design, installation, commissioning, training and long-term lifecycle support.
Unlike equipment-only providers, TitanScan Security Group, Inc. operates with a service-first model focused on reliability, responsiveness, regulatory compliance and operational continuity. Our priority is maximizing system uptime and ensuring the technologies our customers rely on performing consistently in mission-critical environments.
Backed by multinational financial and technical partners, TitanScan Security Group, Inc. is building a scalable field service infrastructure across Texas and beyond. Company Description Company Overview\r\nTitanScan Security Group, Inc. delivers integrated security screening technology, equipment supply, and rapid-response technical support for correctional facilities, schools, government agencies, ports and commercial operations across the United States.\r\nWe combine advanced screening systems with deep fields expertise to provide customers with a single, accountable partner for system design, installation, commissioning, training and long-term lifecycle support.\r\nUnlike equipment-only providers, TitanScan Security Group, Inc. operates with a service-first model focused on reliability, responsiveness, regulatory compliance and operational continuity. Our priority is maximizing system uptime and ensuring the technologies our customers rely on performing consistently in mission-critical environments.\r\nBacked by multinational financial and technical partners, TitanScan Security Group, Inc. is building a scalable field service infrastructure across Texas and beyond.