Customer Service Representative (CSR)

Job Description Job Description Integrated Security Solutions, LLC
Customer Service Representative (CSR)
Job Description
Integrated Security Solutions, LLC (ISS-KY) is seeking motivated and customer-focused Customer Service Representatives (CSRs) to join our growing team in Nicholasville, Kentucky.
Our CSRs serve as the front line of customer care for our community, regional, and national customers by delivering exceptional service and support.
Responsibilities
Answer customer questions regarding products and services via phone, email, and chat
Diagnose and triage service-related issues
Prepare detailed service orders for the in-house project management team
Assist customers with order placement, tracking, and returns
Resolve customer concerns and complaints professionally and efficiently
Maintain accurate customer records and update account information as needed
Collaborate with internal departments to address customer needs and document activity through work orders and company tools
Follow up with customers to ensure satisfaction and maintain positive relationships
Qualifications
The ideal candidate will have:
High school diploma or equivalent
Previous customer service or call center experience preferred
Strong verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to multitask, prioritize, and take detailed notes
Comfort using computer systems and software applications
Experience with CRM software such as Oracle NetSuite is a plus
Ability to work independently while also contributing to a team environment
About ISS-KY
Integrated Security Solutions (ISS-KY) is a veteran-owned and woman-owned company proudly serving customers with an all-U.S., Kentucky-based team.
With over 25 years in business, ISS-KY continues to grow within a high-demand industry while maintaining a strong reputation for service and reliability.
Why Join ISS-KY?
25+ year established company
In-house support network
Team-oriented and supportive culture
Strong customer base and industry credibility
Career development and advancement opportunities
Benefits
Competitive pay with bi-weekly direct deposit
Paid time off (PTO)
Paid vacations and holidays
Company-sponsored retirement plan
Health, dental, and vision insurance
Employer-paid life insurance
Employer-paid accidental insurance
Ongoing training and professional development
Referral bonus program
Flexible scheduling options
Job Details
Job Type: Full-time or Part-time
Pay: $14.00 – $15.00 per hour
Schedule
Day shift
Monday through Friday
Work Setting
On-site call center
Office environment with private cubicles
Location Requirements
Applicants must be able to reliably commute to or relocate to:
Nicholasville, KY 40356
Work Location
In-person
Benefits Summary
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
If you are passionate about delivering outstanding customer service and want to grow with a supportive company, we encourage you to apply today!
Company Description Integrated Security Solutions (ISS-KY) is a nationally recognized provider of video surveillance, CCTV, alarm, and access control solutions headquartered in Nicholasville, Kentucky.

Founded in 1998, ISS-KY supports more than 30,000 systems across North America. As a veteran-owned and woman-owned business, ISS-KY delivers customized, ready-to-install surveillance and POS-integrated solutions that help organizations reduce shrink, improve operational efficiency, mitigate liability, and maintain compliance. Company Description Integrated Security Solutions (ISS-KY) is a nationally recognized provider of video surveillance, CCTV, alarm, and access control solutions headquartered in Nicholasville, Kentucky.\r\n\r\nFounded in 1998, ISS-KY supports more than 30,000 systems across North America. As a veteran-owned and woman-owned business, ISS-KY delivers customized, ready-to-install surveillance and POS-integrated solutions that help organizations reduce shrink, improve operational efficiency, mitigate liability, and maintain compliance.