Patient Services Coordinator

Patient Services Coordinator

The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic.

Essential Functions:

• Appointment scheduling and answering incoming calls from healthcare providers and patients.
• Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.
• Reschedules patients as needed to accommodate clinic schedules and assists referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.
• Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

Skills and Abilities:

• Ability to learn proprietary software applications.
• Knowledge of medical terminology preferred.
• Skill in telephone procedure.

Education required:

• High school graduate, GED, or equivalent experience
• Associate's or Bachelor's degree preferred.

Experience required:

• One year experience in call center/medical setting involved with in-bound calls, scheduling, patient flow, and patient care.
• Prior, direct experience in fast paced customer service setting required.
• Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.
• Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.

Skills:

• Customer Handling, Customer Service, Inbound Calls, Interpersonal Communication, Leadership, Patient Scheduling, Team Management, Time Management