Case Manager - CFC Service Coordinator (1367)

Job Description

Job Description

Job Title: Case Manager - CFC Service Coordinator (1367)

Program: IDDSC (Intellectual & Developmental Disabilities Service Coordination)

Location: Amarillo, TX (also serving the surrounding area)

Salary: $40,809.60 – $46,009.60 / year (based on experience level I, II, or III)

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.
• TPC Full Summary of Benefits FY2027

Position Overview:

Texas Panhandle Centers is seeking a CFC Service Coordinator (1367) to deliver trauma-informed care, skills training, and recovery planning to adults (18+) across Amarillo and the surrounding service area. Community First Choice (CFC) is a Medicaid-funded service that offers paid hours to teach individuals daily living skills based on their needs. This service is offered to all general revenue clients who have Medicaid and offers our individuals a chance to retain their independence.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Travel within the top 26 counties of the Texas Panhandle to provide services for individuals with intellectual and developmental disabilities (IDD).
• Meet with IDD individuals on assigned caseload at least monthly to monitor services requested that may include day habilitation, training in the home, transportation, respite, nursing, dental, and group home/host home.
• Lead team meetings to develop Person Directed Plan (PDP) annually and coordinate with Medicaid provider representative to complete annual joint meetings for CFC services.
• Complete CFC assessments, enter state documents, and coordinate with Medicaid providers and state officials to schedule meetings in a timely manner.
• Link resources in the community to aid individuals with living in the community as independently as possible.
• Respond to crisis situations.
• Make lives better for individuals with IDD in both their homes and in the community.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

Education & Credentials (Required):

• Bachelor’s degree from an accredited university.
• Excellent computer skills including Microsoft Word and Outlook.
• Excellent writing and verbal skills.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents.

Experience Level Tiering:

• Case Manager I ($40,809.60/yr): Entry Level – No experience required.
• Case Manager II ($43,305.60/yr): Minimum 1 year of behavioral health case management experience.
• Case Manager III ($46,009.60/yr): Minimum 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• Bilingual (English/Spanish) is a strong plus.
• Organize documents for assigned caseload and meet time deadlines.

Texas Panhandle Centers is an Equal Opportunity Employer.