Case Manager II-III FSS [1275]

Job Description

Job Description

Position: Case Manager II-III FSS [1275]

Program: Amarillo, Texas – Family Support Specialist (FSS)

Salary range:

Case Manager II: $43,305.60 Annually

Case Manager III: $46,009.60 Annually

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities of the Family & Youth Specialist:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Serves as a Family Support Specialist for TPC's Family and Youth Success Program providing care to family and youth
• Direct Care position that will be responsible for screening and assessment, crisis intervention, family and individual skills training using evidenced based curriculum, and providing community outreach
• Provide services via phone & face-to-face, in both home and community-based settings
• Spend at least half of his/her working time directly working with the youth, family, and/or family supports
• Provide services in Amarillo and in the regional areas of the Texas Panhandle as needed
• Adheres to TPC Business Code of Conduct and reports concern if ethical and/or business standards defined in the code are compromised

Required qualifications of the Family & Youth Specialist to be successful in the job:

• Bachelor’s degree from an accredited college or university with a major in psychology, sociology, social work, counseling, or other related human services field
• Minimum one (1) year of work experience directly working with at-risk youth and families
• For Case Manager II, minimum one (1) year of experience in behavioral health case management
• For Case Manager III, minimum two (2) years of experience in behavioral health case management
• Graduate work may be substituted for up to one (1) year of experience
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents:  
• Must have a valid Texas driver’s license and be insurable under agency vehicle policy
• Must be 18 years of age or older

Preferred qualifications of the Family & Youth Specialist to be successful in the job:

• Experience working with at-risk youth and families
• Bilingual
• Licensure

At TPC, passion and meaningful work are rewarded! We offer employees:

• Click here for TPC’s FY2027 Summary of Benefits
• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
• Employer paid life insurance (1.5 times employee’s salary)
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone