Case Manager - Family Support Specialist (1275)

Job Description

Job Description

Job Title: Case Manager - Family Support Specialist (1275)

Location: Amarillo, TX (also serving the surrounding area)

Salary: $43,305.60 – $46,009.60 / year (based on experience level II or III)

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.
• TPC Full Summary of Benefits FY2027

Position Overview:

Texas Panhandle Centers is seeking a Family Support Specialist Case Manager (1275) to deliver trauma-informed care and skills training to youth (ages 3-17) and families across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Conduct screening and assessment, crisis intervention, family and individual skills training using evidenced-based curriculum, and community outreach.
• Provide direct, community-based care (approx. 50%+ of working time spent face-to-face or via phone in home/community settings with the youth, family, and/or family support).
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

Education & Credentials (Required):

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field.
• Minimum 1 year of work experience directly working with at-risk youth and families .
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents.

Experience Level Tiering:

• Case Manager II ($43,305.60/yr): Minimum 1 year of behavioral health case management experience.
• Case Manager III ($46,009.60/yr): Minimum 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• Bilingual (English/Spanish) is a strong plus.
• Experience working with at-risk youth and families.

Texas Panhandle Centers is an Equal Opportunity Employer.