IT Systems Administrator

IT Systems AdministratorThe IT Systems Administrator is an in-person hands-on technical role responsible for maintaining and supporting Joy Baking Group's enterprise infrastructure across corporate offices and manufacturing plants. This individual ensures system uptime, network reliability, and smooth day-to-day operations while coordinating with managed service providers (MSPs), vendors, and internal business teams. This position requires strong practical experience in Windows Server administration, Microsoft 365 management, networking, and virtualization, along with the ability to troubleshoot complex issues in both on-prem and hybrid environments.ResponsibilitiesInstall, configure, and maintain Windows Server, SQL, Active Directory, DNS, DHCP, File Share and Group PolicyManage Microsoft 365, Azure AD, Intune, Exchange Online, and user access controls, including Single Sign-On (SSO) systemsMaintain and monitor local servers, storage, backups, and virtualization hosts Hyper-V and Azure LocalPerform rack-and-stack, cable management, and hardware replacements for local datacenter and plant systemsTroubleshoot network cabling and assist with connectivity improvements as neededTroubleshoot LAN/WAN connectivity, VPN, and wireless issues, coordinating with MSP or remote network teamsServe as the on-site liaison between remote IT teams, MSP vendors, and facility staff for maintenance and issue resolutionCoordinate with MSP for escalated support, system maintenance, and user issue resolutionAssist with changeovers, new site IT setups, and system migrations to minimize business disruptionEnsure compliance with IT standards and enforce physical and environmental controls in IT spacesInteract with Vendors and end user for troubleshooting and incident managementProvide Tier 2/3 technical support for field IT and helpdesk teams across manufacturing and office locationsRespond to alerts or issues identified by SOC, coordinating with vendors or the internal Security Engineer as requiredDevelop and maintain PowerShell or equivalent scripts for automation, monitoring, and reportingMaintain detailed documentation of systems, configurations, and asset inventoriesCollaborate with business teams to identify process improvement and automation opportunitiesParticipate in an on-call rotation for critical alerts or after-hours outagesEssential FunctionsMust be highly motivated, able to follow direction, and perform assigned work duties independently with minimal supervisionAbility to manage multiple projectsMust be able to effectively analyze and present complex informationMust be able to communicate effectively, both verbally and in writingMust have aptitude for problem solvingMust be able to speak, listen, and effectively collaborate and communicate with team membersMust be able to work with a high level of accuracy and attention to detailMust have full use of arms and legs and be able to climb stairs to access all areas of the plant and officesAble to kneel, squat, bend, stoop, twist, and lift >20lbs. on an occasional basisMust be organized and maintain work areaAbility to work under the pressure of, and meet, deadlinesAble to travel up to 10% to other Joy Baking Group sitesQualificationsBachelor's degree in information technology, Computer Science, or related field (or equivalent experience)4–6 years of hands-on experience in systems administration or infrastructure supportStrong technical expertise in Windows Server, Active Directory, and Microsoft 365 environmentsExperience managing Azure AD, Intune, SSO integrations, and hybrid identity environmentsProficiency with Hyper-V and/or Azure virtualization, including backup and restore proceduresWorking knowledge of LAN/WAN networking, VPN, Wi-Fi, and cablingExperience collaborating with MSPs or external vendors for system support and escalationsExperience using ITSM toolsExperience in a manufacturing or multi-site enterprise environment preferredCisco Meraki networking experience (switches, firewalls, wireless) is a plusScripting background (PowerShell, Python, or similar) for automation and systems managementSQL knowledge for reporting, queries, and integration with business systemsFamiliarity with ERP systems, plant-floor connectivity, or OT/IT coordinationCertifications such as Microsoft Certified: Azure Administrator (AZ-104), Microsoft 365 Certified: Administrator (MS-102), or CompTIA Network+Pay RangeUSD $70,000.00 - USD $90,000.00 /Yr.