Administrative Support Associate

Administrative Support AssociatePosition/Classification Title - Administrative Support AssociateWorking Title - Administrative Support AssociateCompetency Level - JourneyPosition Number - 100520Salary Grade EquivalentFLSA - Non-ExemptAppointment Type - Permanent - Full TimeFTE - 1 = 40 hours/week, 12 monthsDepartment Hiring Range - $33,540 - $42,538EEO-1 Category - Administrative Support WorkersSOC Code - 43-9199 - Office and Administrative Support Workers, All OtherPosition OverviewBe an Eagle - Where Purpose Takes Flight! - Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight.Employee Benefits - Employee Benefits available to NCCU permanent employees include the following and more: Accrued Vacation and Sick Leave Community Service Leave NC State – Health Benefits NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 11-12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more.Primary Function of Organizational Unit - The purpose of the University Registrar is responsible for maintaining the integrity of all student academic records, admissions, and registration information. Inherent in that function is the responsibility of disseminating information from those records as needed but within compliance guidelines established both by law (such as the Buckley Amendment, FERPA – Family Educational Rights and Privacy Act) and by University policy.Primary Purpose of Position - The primary purpose of this position is to provide comprehensive administrative and operational support to the Registrar's Office by managing budget and requisition processes, maintaining employee leave records, and interpreting departmental policies and procedures for employees and the public. The position supports the University Registrar by monitoring academic calendar activities, preparing necessary documents, coordinating meetings, developing agendas, and recording meeting minutes. Additionally, the position provides routine clerical and administrative assistance, including data entry, document processing, and other office procedures, to promote efficiency, accuracy, and quality customer service within the Office of the Registrar.Required Knowledge, Skills, and Abilities - Knowledge of office organization, administrative practices, and workflow management. Strong verbal and written communication, problem-solving, and analytical skills. Proficiency with Microsoft Office Suite, HighView, Banner XtenderSolutions, Imaging References Database, and Banner. Ability to operate scanners, copiers, fax machines, and network printers. In-depth knowledge of budget and requisition processes, including processing, tracking, reconciliation, and reporting. In-depth knowledge of student records processing, imaging, archiving, storage, retention, and disposition, with appropriate handling of sensitive and confidential information. Knowledge of Veterans Affairs, North Carolina Division of Veterans Affairs, State Approving Agency regulations, and University programs. Ability to manipulate, analyze, and interpret data and use findings to support accurate reporting and administrative decision-making. Ability to apply University policies, procedures, laws, and regulations while maintaining accuracy, confidentiality, and quality customer service.Minimum Education/Experience - High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.Licenses or Certification required by Statute or Regulation - No specific license or professional certification is required. Demonstrated proficiency with Microsoft Office Suite and BANNER is required.Pre-Employment Requirements - You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal background checks, and education/license verification prior to employment. North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.Equal Opportunity Employer - North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.Work Hours - Monday - Friday 8-5Position required to work during periods of adverse weather or other emergencies - NoCampus Security Authority Designated Position - NoWork Location - Fully On-site (dedicated office at Duty Station)Key Responsibilities and Related CompetenciesRequired Competency - Verbal CommunicationDuties - Demonstrates strong knowledge of University policies and procedures, as well as applicable state and federal guidelines, including the Family Educational Rights and Privacy Act (FERPA). Communicates policies, procedures, and guidelines clearly, concisely, and in an organized manner to faculty, staff, students, and other customers. Accurately explains and interprets policies and procedures in response to specific questions, concerns, and customer needs. Applies relevant policies and guidelines appropriately to address the individual needs and circumstances of faculty, staff, students, and other customers. Provides accurate and consistent information while maintaining confidentiality and compliance with FERPA and other applicable regulations.Required Competency - Written CommunicationDuties - Demonstrates the ability to independently review sensitive and confidential materials and make constructive, appropriate edits to content. Demonstrates strong word processing and spreadsheet skills to accurately prepare letters, memoranda, official transcripts, reports, and other required documents. Ensures documents are prepared accurately and in accordance with the Academic Calendar, University policies, and customer requests. Provides accurate and timely document preparation and administrative support for faculty, staff, students, and other customers. Demonstrates the ability to identify needed procedural changes as systems, processes, and job requirements evolve. Prepares clear, well-organized written recommendations for updating procedures to support changing systems, workflows, and operational requirements.Required Competency - Office TechnologyDuties - Demonstrates proficiency in Microsoft Office Suite and effectively utilizes a variety of software features to perform administrative and operational tasks. Uses HighView and Banner XtenderSolutions Imaging Software to access, manage, organize, and process electronic documents and records. Utilizes the Imaging References Database to accurately retrieve, enter, and maintain information. Demonstrates working knowledge of the Banner System and Student Information System (SISPlus) to access and process student and administrative information. Operates specialized office equipment, including scanners, fax machines, copiers, and network printers, to support daily office operations. Selects and applies appropriate software, database, information system, and equipment functions based on specific departmental needs and procedures. Adapts to new and changing technologies and applies available system features to improve efficiency, accuracy, records management, and customer service.Required Competency - Work CoordinationDuties - Facilitates the efficient flow of work throughout a dynamic and fast-paced Registrar's Office. Coordinates and directs office support activities in accordance with the Academic Calendar and the University Registrar's calendar. Prioritizes and coordinates administrative tasks to ensure deadlines, schedules, and departmental responsibilities are met. Manages a wide variety of records, reports, files, and administrative documentation, ensuring accuracy, organization, confidentiality, and accessibility. Maintains effective records management and filing procedures to support efficient retrieval and compliance with University requirements. Identifies operational needs and develops new processes and procedures to improve administrative support within the Registrar's Office. Evaluates existing workflows and recommends process improvements that enhance efficiency, accuracy, and quality customer service. Adapts work processes and priorities to support the changing needs and demands of the Registrar's Office.Required Competency - Program KnowledgeDuties - Demonstrates in-depth knowledge of budget management and requisition processes within the Registrar's Office. Reviews, monitors, and analyzes a variety of budgetary and financial reports to ensure accuracy and effective resource management. Provides the University Registrar with analysis, recommendations, and supporting information to assist with budget planning and decision-making. Processes and manages requisitions and budget-related transactions in accordance with University policies, procedures, and established guidelines. Maintains accurate and up-to-date budget records and documentation to support