Business Banking Centralized Specialist - Chandler, AZ (Spanish Preferred)

Job Description This job is responsible for providing Small Business products, services, and strategies to clients over the phone. Key responsibilities include acquiring and deepening client relationships with a focus on client delight and retention through inbound calls and referrals and opening deposit accounts, treasury, and payroll referrals from the financial centers. Job expectations include collaborating with sales and support partners across the enterprise to deliver a seamless one-team approach. Responsibilities Provides Small Business products, services, and strategies to clients through telephone channel Listens and understands client needs to acquire and deliver financial solutions Focuses on client delight and relationship retention Delivers sales and support and partners across the enterprise Delivers meaningful relationships and partnership Manages through change Skills Client Solutions Advisory Oral Communications Client Experience Branding Client Management Customer and Client Focus Pipeline Management Referral Management Coaching Interpret Relevant Laws, Rules, and Regulations Risk Management Written Communications Required Qualifications Can work effectively and efficiently in a high call volume environment Excellent verbal and written communication skills Strong customer service skills Desired Qualifications Ability to learn and adapt to ongoing changes and new technology platforms Experience in receiving and implementing performance feedback and coaching Able work in a call center schedule environment Minimum of 2 years Financial/Banking or call center experience Strong decision-making and problem-solving skills Proficient knowledge in Microsoft Office and can navigate these and other systems while on the phone with a client Self-motivated and results-oriented with excellent organizational skills Experience deepening relationships over the phone with clients Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr Dormont Manufacturing Co