Emergency Systems Program Specialist - Behavioral Health

Emergency Systems Program Specialist - Behavioral Health

The DHHS Behavioral Health Division is looking for a compassionate and dedicated individual to join our team as an Emergency Systems Program Specialist in the behavioral health field. In this role, you'll serve as a vital resource and consultant, providing technical assistance and expert advice to agency staff, Regional Behavioral Health Authorities (RBHAs), service providers, and tribal partners. The Behavioral Health Emergency Systems Program Specialist supports the Administrator in developing statewide community-based mental health and substance use emergency services. This role involves collaborating with professionals to implement and monitor programs, evaluate community needs, and improve accessibility to emergency systems. Responsibilities include overseeing the utilization of services, supporting new initiatives like 988 and BH Crisis Response, coordinating transitions between care levels, and leading behavioral health disaster response while managing federal grants. We seek organized candidates with exceptional customer service skills, who are committed to enhancing the well-being of our fellow Nebraskans through effective behavioral health services.

What we can offer you:

• Stable Employment Opportunity
• Career Development and Learning
• Tuition Reimbursement
• 156% match on first 4.8% contribution to Retirement Plan
• 13 Paid Holidays
• Generous Leave Accruals and Benefits
• Opportunity to be part of a caring organization
• Flexible Schedules

The Emergency Systems Program Specialist will:

• Conduct outreach and program support for statewide community-based mental health and substance use emergency system.
• Create avenues for emergency access to services including crisis response services and help lines.
• Evaluate and monitor emergency system response along a continuum of services.
• Provide input on budgets.
• Monitor consumer experiences and flow into and through the emergency system.
• Monitor utilization and capacity of crisis and hospital-based services including emergency protective custody.
• Direct behavioral health disaster response efforts including grant application and contracting.
• Coordinate transitions between inpatient psychiatric care, including Regional Centers, and subsequent discharges to community providers.
• Contract management of both state and federally funded emergency services to include billing and invoice processing.
• Outreach and coordination with behavioral health service providers including emergency services and emergency system coordinators.
• Excellent documentation and organizational skills are a must for this position.
• Other duties as assigned.

Requirements/Qualifications

Minimum Qualifications: Bachelor's degree, OR equivalent coursework/training, in public administration, social/behavioral sciences, healthcare, human services or other program related field. Professional experience working in a human/social service or health care agency with responsibility for planning or evaluation services, programs or operational policies and practices may substitute in lieu of the educational requirement.

Preferred Qualifications:

• Bachelor's degree with 3 to 5 years of demonstrated contract management experience will be considered in lieu of a Bachelor's degree.
• One or more years of experience in Human Social Service, Behavioral Health Services, Public Health, Public Administration, Healthcare Administration, or similar, including budget and audit experience a plus.
• Knowledge of, or interest in, Nebraska's public behavioral health services network a plus.
• Knowledge of NAC 206, Regional Behavioral Health Authorities, and/or SAMHSA block grants a plus.
• Demonstrated Behavioral Health experience is preferred.

Knowledge/Skills/Abilities:

Knowledge of:

• Behavioral health emergency services and crisis response systems in Nebraska.
• Disaster management and recovery principles and practices. Methods and techniques of disseminating information and soliciting public support.
• Contract management or monitoring vendor performance.
• Billing, invoicing, and auditing.

Skills:

• Interpreting and communicating policy clarifications to interested groups and analyzing program trends, conducting formal presentations to provide education and share information.

Abilities:

• Develop, organize and direct a major program.
• Work collaboratively in a team setting.
• Establish and maintain positive relationships with agency staff, service providers/contractors, community organizations and clients.
• Communicate electronically, on paper or in person to promote, explain, discuss, advise and interact with interested groups on various program issues.
• Exercise independent critical thinking skills.