Medical Support Assistant (Advanced)

Job TitleMedical Support Assistant (Advanced)Job DescriptionThese positions serve as a Medical Support Assistant (Advanced) at White River Junction Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to:Supports clinics regarding clinic profile management.Collects and updates insurance information from Veterans, family members and other eligible patients.Prepares correspondence and memos as needed.Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.Follows procedures regarding Community Care referrals.Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.Work Schedule: Monday through Friday, day shift hours, To Be DeterminedCompressed/Flexible: Not AuthorizedTelework: Not AuthorizedVirtual: This is not a virtual positionFunctional Statement #: Medical Support Assistant (Advanced)/F01391Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not AuthorizedNotifications:This location is covered by a special rate.Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.