Public Adjuster

Job Description

Job Description

If you've seen an insurance claim where the payout didn't come close to what the policyholder actually deserved and you're passionate about advocating for them, this is the role for you. We've built a path toward becoming a licensed Public Adjuster and growing in this career. 

At Allied Public Adjusters, our mission is a world where every property loss is settled truthfully and equitably. Since 1997, we've worked on behalf of policyholders to demand what's right by using technical expertise, field investigations, and uncompromising quality. We empower policyholders with the most skillful representation, while ensuring carriers have the information they need to do what's right. 

This role is for an experienced construction and insurance-restoration professional OR a claims manager looking to move from the carrier side to the policyholder's side. You'll advocate for policyholders in appraising and negotiating their claim throughout the process, starting by inspecting losses and producing defensible estimates alongside a Public Adjuster, then building toward independently owning smaller, routine claims with structured guidance and oversight along the way.  

Responsibilities  

Scope & Estimate Accuracy 

• Inspect losses and produce defensible, Xactimate-based estimates alongside a Public Adjuster 
• Write or direct property damage estimates in connection with insurance claims to Allied's quality standards 
• Bring construction expertise to identify damage, scope repairs accurately, and know when to involve a specialist 

Case Investigation & Advocacy 

• Investigate claims with the same depth and rigor as Allied's Public Adjusters — prioritizing investigation over simply following guidelines 
• Build and maintain litigation-grade documentation and file discipline 
• Learn to use Allied's resources (legal, LMI, engineering) to strengthen a claim 
• For adjusters transitioning from the carrier side: actively shift from a "gatekeeper" mindset to an advocacy-first mindset 

Client & Claim Ownership 

• Directly manage the client/policyholder relationship from assignment through resolution 
• Begin owning smaller and more routine claims independently, with MPA oversight, as skills and confidence build 
• Explain construction and claims concepts in plain language a non-technical client can understand 

Growth & Development 

• Learn Allied's claims process, policy interpretation, and advocacy fundamentals 
• Progress toward independently building and defending claim files by month 6 
• Work toward eligibility for, or active pursuit of, a California Public Adjuster license 

Expected Results  

• Manage, develop, and settle all assigned claims while collaborating with internal support functions (estimator, collections, legal) to maximize outcomes for clients 
• Demonstrate relentless advocacy while maintaining professionalism 
• Maintain excellent communication standards: proactive client updates, clear expectations, well documented outreach 
• Build trust and strong relationships with clients to produce high client satisfaction and referral feedback 
• Meet or exceed claim cycle time standards while balancing quality and urgency 
• Produce audit-ready files with complete documentation 
• Collaborate effectively with company departments to drive results 
• Demonstrate strategic, clear intentioned claim critical thinking 
• Show ownership mentality by treating every claim like it matters in a proactive manner 
• Demonstrate resilience and persistence, and embrace objections and denials 
• Contribute positively to the company culture and results 

Requirements  

• 10+ years of relevant experience: either hands-on insurance-restoration construction/estimating work, or as a claims manager on the carrier side. 
• Has personally built and defended work product in a high-stakes (for example, testifying at deposition or trial, serving as a witness on a formal appraisal panel) 
• Has directly owned a claim or client relationship from assignment through resolution 
• Professional and polished in presentation, comfortable representing the Allied brand directly with clients and carriers 
• Ideally, has Xactimate experience and written over 100 property damage estimates connected to insurance claims over the past two years.  
• Explicit willingness to work a results-driven, field-based schedule that isn't a fixed 9–5 
• Ideal experience also includes hands-on construction work  

Logistics  

• Location: Glendale or Newport Beach, CA; and field-based across Southern California 
• Hours/Schedule: 9 am to 6 pm, and overtime hours are expected 

Salary  

• $65,000–$100,000 base (based on experience); non-exempt, overtime eligible 

Benefits  

• 401(k) with 3% non-elective contribution 
• Health and dental insurance options 
• Car & phone allowance 
• Generous paid holidays and paid time-off policy 
• Career advancement and professional development opportunities 

Our Core Values: We Show Up with G.R.I.T.  

• Go-Getters: We pursue truth and fairness with rigor and expertise. We are proactive, responsive, and committed to professional service. 
• Relationship Builders: We nurture relationships based on mutual respect, challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly. 
• Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts. 
• Truth Champions: We pursue truth above all else. To champion our clients' interests most effectively, we seek precisely what is owed, nothing more, and absolutely nothing less. 

Physical Requirements and Work Environment  

• The mental and physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
• Ability to remain stationary and work in an office or home office environment for extended periods, including sitting, typing, and completing computer-based tasks 
• Ability to communicate effectively with others through verbal and written communication, including talking, hearing, writing, and typing 
• Ability to read materials in paper format, on a computer screen, and on a phone 
• Ability to perform repetitive motions that may include the wrists, hands, and fingers 
• Ability to adjust focus and have depth perception 
• Ability to maintain visual acuity to identify and assess property damage, review documents, photographs, and inspection reports 
• Ability to walk and stand for extended periods and perform physical movements such as bending, stooping, kneeling, crouching, twisting, and reaching while conducting property inspections 
• Ability to maintain balance while working on uneven terrain, and similar surfaces 
• Ability to walk through properties with multiple levels, which may require frequent use of stairs or steps, as well as walking for extended periods 
• Ability to lift and carry equipment (camera, laptop, measuring tools) weighing up to 50 lbs. 
• Ability to navigate in and out of a vehicle to drive and sit for periods exceeding one hour from the starting point 
• May be exposed to all weather conditions, including extreme heat, cold, rain, and wind 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.