Business Operations Coordinator (Seasonal) - Contracts - Bonnet Creek Resort

Job Summary Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff. Essential Job Responsibilities Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time) Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time) Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time) Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site statistics for Contract Department. (20% time) File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. (5% time) Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff and preparation and maintenance of legal documents. (20% time) Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams. (10% time) Perform other duties as needed. Travel Requirements No travel required. Minimum Requirements and Qualifications Education: High School Diploma (Experience equivalent to the education requirement may be accepted in lieu of the education requirement.) Knowledge and Skills: Computer Skills Required. Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable). Technical Skills: Proficient in Microsoft Word, Microsoft Outlook, Microsoft Excel. Job Experience: One year of general office experience; one year of customer service experience. Complexity Level of decision making authority: Coordinator may be required to make limited operational decisions when resolving owner issues or objections. Level of autonomy: Coordinator’s daily work will be verified daily, weekly, and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork. Impact of incumbent's decisions on the organization: Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies. Supervisory Responsibility: None. Scope/Financial Responsibility: Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets. Benefits Medical, Dental, Vision. Flexible spending accounts. Life and accident coverage. Disability. Paid time off, parental leave, and holidays (subject to engagement level and location). (Note: temporary and/or seasonal associates are ineligible for paid time off.) Wish day paid time to volunteer at an approved organization of your choice. 401(k) with employer match (subject to eligibility requirements, including tenure). Legal and identity theft plan. Voluntary income protection benefits. Wellness program (subject to provider availability). Employee Assistance Program. Equal Opportunity Employment We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. #J-18808-Ljbffr Travel Leisure Resort Development Inc