Senior Family Services Specialist (Foster Care)

Salary : $55,432.26 Annually
Location : 1510 Williamson Road NE, Roanoke, Virginia 24012, VA
Job Type: Full-Time
Job Number: 03329
Department: Human Services Administration
Division: Human Services-Administration
Opening Date: 05/20/2026


Description
The City of Roanoke is seeking a Senior Family Services Specialist to lead and provide support and assistance to agency clients with personal, social, health and economic needs. The successful candidate will render specialized and difficult casework services which may require a smaller caseload; provide case consultation to family services specialists and serves as the team leader in arranging for services and helping clients use resources; and may serve as a lead worker directing activities of family services specialists and/or aides. Bachelor's degree from four year college or university with a degree in human services or related field, BSW/MSW preferred, and at least two years related experience in human services. Possession of a valid appropriate driver's license issued by the Commonwealth of Virginia.

SENIOR FAMILY SERVICES SPECIALIST IN FOSTER CARE
The Senior Family Services Specialist leads and provides support and assistance to agency clients with personal, social, health and economic needs. Renders specialized and difficult casework services which may require a larger caseload. May serve as a lead worker directing activities of family services specialists and/or aides. Provides case consultation to family services specialists and serves as the team leader in arranging for services and helping clients use resources. Shares a 24-hour on-call rotation. Bachelor's degree from four year college or university with a degree in human services or related field. BSW/MSW, at least two years experience with a Department of Social Services and knowledge of foster care policy, preferred. Possession of a valid appropriate driver's license issued by the Commonwealth of Virginia.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an exempt position.



Examples of Duties

SUMMARY
Leads and provides support and assistance to agency clients with personal, social, health and economic needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Renders specialized and difficult casework services which may require a smaller caseload, e.g., family therapy

May serve as a lead worker directing activities of family services specialists, and/or aides

Serves as the central person in a "team approach" in arranging for services and helping clients use resources

Serves in special program areas such as group work services, community planning and organization, and volunteer
service and coordination

Participates in planning and evaluating agency programs

Provides training, technical assistance and guidance to social work staff

Implements service plans and documents action and rationale

Enters and updates client and case data in multiple state data systems

Identifies and develops resources to implement service plans

Maintains case records, prepares written reports of services, findings and actions.

Makes decisions to remove children from dangerous situations and makes recommendations regarding institutionalization of adults and children

Provides crisis intervention in potentially dangerous situations

Shares a 24-hour on-call rotation

Typical Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree from four year college or university with a degree in human services or related field, BSW/MSW preferred, and at least two years related experience in human services OR equivalent combination of education and experience.



Supplemental Information

LANGUAGE SKILLS
Ability to read and interpret documents such as laws, policies, regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to inquiries orally and in writing. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with several abstract and concrete variables.

***CERTIFICATES, LICENSES, REGISTRATIONS ***
Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia. If you do not have a Drivers License issued by the Commonwealth of Virginia, you must submit a certified copy of your driving record issued by the DMV from your previous state of residence with your application.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Requires the ability to exert light physical effort in sedentary to light work. Tasks may involve extended periods of time at keyboard or work station. The employee is occasionally required to stand; walk. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight up to 30 pounds. Specific vision abilities required by this job include ability to adjust focus.

Must be willing to work outside normal work hours and respond to both routine and emergency situations.
SENSORY REQUIREMENTS
Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Performance of essential functions may require exposure to adverse environmental conditions, such as traffic hazards, violent individuals, communicable diseases, or rude/irate customers
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
Overview of Benefits for Full-Time Employees:


Paid leave is time off from work available for use by an employee upon approval by supervisor. The first 24 consecutive leave hours for any illness must be charged to paid leave with additional time charged to extended illness leave. Paid leave for employees of the city shall accrue as follows:


Years of Service Hours Per Month Fire 24-hr shift Employees
0 - 4 12 19.75
5 - 9 14 22.75
10- 14 16 25.50
15 - 19 17 26.75
View phone number on click.appcast.io
25 + 20 32


Extended Illness Leave: shall accrue at the rate of six (6) hours per month. Fire suppression employees shall accrue extended illness leave at nine (9) hours per month.
Funeral Leave: for family, up to three consecutive days.
Military Leave: Twenty-one work days per Federal fiscal year.
Holidays: The City provides 96 hours of annual paid holiday time.


Mental Health & Well-Being Leave: Employees receive 24 hours (Fire Suppression receives 34 hours) of Mental Health & Well-Being Leave upon hire. Certification of mental health diagnosis is not required and leave will not be paid out upon separation.

Shared Leave Bank (effective 1/1/2023): Voluntary membership for full-time Employees who will be out for an extended period of time and has exhausted all other forms of leave. Members are required to provide 8 hours of their Extended Illness per fiscal year and at least 8 hours per assessment. Assessments will be limimted to 4 times per fiscal year (max of 40 hours per fiscal year).

Health Insurance: Four coverage types are available: Employee only, Employee + 1 Child, Employee + Spouse and Family. Coverage is available through payroll deduction.

Additionally, the city offers the following three Aetna Health Plan Options :

PPO 750 - Provides 100% coverage for preventive care; lower deductible and out-of-pocket maximums than other medical plans; and has higher employee premiums. This is comparable to the current insurance program.
PPO/HRA 1500 - Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than the PPO 300 plan; has lower employee premiums than the PPO 300 plan; and the employer makes contributions to an account through a Health Reimbursement Arrangement (HRA). The City of Roanoke contributes $500 for employee only coverage and $1,000 for all other tiers. Contributions are pro-rated dependent upon enrollment date.
PPO/HDHP-HSA - Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than other medical plans; has lower employee premiums; and both the employer and the employee make contributions to a Health Savings Account (HSA) to pay for medical expenses which apply to the deductible. The City of Roanoke contributes towards the Health Savings Account (HSA), $1,600 for employee only coverage and $3,100 for all other tiers. Contributions are pro-rated dependent upon enrollment date.


Optum RX (Pharmaceutical Benefits Manager) - Manages pharmacy benefits, processes employee pharmacy claims and answers employee pharmacy benefit questions.

Aetna Health Plan 2026 Monthly Rates
PPO 750
Employee Only: $81.94
Employee + Child: $306.26
Employee + Spouse: $718.38
Family: $785.44

PPO/HRA 1500
Employee Only: $53.06
Employee + Child: $260.06
Employee + Spouse: $660.64
Family: $669.94


PPO/HDHP-HSA
Employee Only: $25.10
Employee + Child: $195.72
Employee + Spouse $547.88
Family: $550.56

Dental Insurance: Four coverage types are available: Family, Employee and Spouse, Employee and Child, and Employee only. Coverage is available through payroll deduction.


Delta Dental 2026 Monthly Rates
Employee: $2.80
Employee/Child: $18.88
Employee/Spouse: $18.88
Family: $49.36


Life Insurance: Paid by the City at no cost to employees. Coverage is equal to the annual salary rounded to the next highest thousand and then doubled. For an accidental death, the coverage would be twice this amount.


Optional Life Insurance: Paid by the employee. Various amounts of coverage, including family members, available through payroll deduction.


Long Term Disability Insurance: Designed to provide a monthly benefit to assist employees with bills and maintaining a standard of living when disabled as a result of a covered sickness or injury. Coverage is available through payroll deduction. Annual cost is your annual salary multiplied by .00255. This amount is half of the total premium and the City pays the other half.


Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program. Employees vest in the employer component of either plan upon completing five (5) years of service.


Defined Benefit Pension Plan: Normal retirement after 55th birthday, and when combination of age and creditable service equals 85; or, 65th birthday if completed at least five years of creditable service. For sworn officers in Police and Fire/EMS, normal retirement after 50th birthday, and when combination of age and service equals 75; or, 65th birthday or older with 5 years of creditable service. An annual retirement benefit equals 2.0% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. Early retirement options are available and reductions may apply based on age and service.


Hybrid Program: Provides the characteristics of the traditional pension plan with that of a deferred compensation plan. The pension plan provides an annual benefit equaling 1% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. The deferred compensation component provides for the employee contribution to be deposited in an account directed by the member. The combination of the two components is structured to provide approximately the same actuarial benefit as the Defined Benefit Pension Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.


Sheriff's Department Employees are covered b the Virginia Retirement System (VRS). Previous service covered by VRS may be portable to the Roanoke Retirement System.


Retirement Health Savings Plan: All employees contribute 1% of salary to a 401(h) health savings account. Employees vest in the City match of 1% upon completing five (5) years of service. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this plan for participating employees.
Deferred Compensation: Employees may voluntarily contribute salary deferred dollars into a City Sponsored 457 Plan. International City Management Association - Empower provides the third party administration of this deferred compensation plan for participating employees.


Flexible Spending Account: Allows employees to set aside pre-tax dollars from their pay checks to pay for child care and/or medical and dental expenses not covered by the City's health care or dental plans. You may also set aside pre-tax dollars to cover certain transit or parking expenses. Keep in mind only transit or parking expenses may be rolled over from year to year.


Virginia College Savings Plan: Two plans to choose from at a reduced application fee, Virginia Prepaid Education Program and the Virginia Education Savings Trust.


Employee Health Services: The City employee health services provides medical care for employees, retirees, and eligible spouses.


Employee Assistance Program (EAP): Support services available to assist employees facing life challenges.


Pay Days: Direct deposit is required for all new employees. Paid bi-weekly, 26 pay periods per year.


Vision Insurance: Paid by the Employee. Includes annual routine eye exam, discounts on eyeglass frames, eyeglass lenses and contact lenses.
CEC 2026 Monthly Rates
Employee: $6.68
Employee/Spouse: $12.69
Employee/Child(ren): $13.36
Family: $19.71


Voluntary Benefits: Critical Illness, Accident Insurance and Hospital Indemnity Insurance is offered by The Hartford. CHUBB offers Cancer Advocacy, Life Insurance and Long-Term Care. Identity Protection if offered through LegalShield and IDShield. Personal loans are offered through Purchasing Power and Kashable. Pet Insurance is offered through PetPartners. All voluntary benefits may be payroll deducted.