Patient Service Liaison UChicago Medicine · Chicago, IL Posted yesterday
QuickCruit, Inc.
- Patient Service LiaisonUChicago Medicine · Chicago, ILTailor My ResumeStart free. No credit card.### About the roleUniversity of Chicago Medical Center | Patient Family Insights | Full Time (40 hrs per week) | Day ShiftBe a part of a world-class academic health-care system at UChicago Medicine as a Patient Service Liaison in the Patient Family Insights Department. This position is hybrid and you will need to be based in the greater Chicagoland Area.The Patient Service Liaison provides system support to staff, primarily the management team, enabling staff to be effective problem solvers able to facilitate a satisfactory and efficient patient encounter across the health system. The position conducts and facilitates critical conversations with and between staff, patients, patient representatives and visitors. The position helps foster a culture supporting transparency, effective problem solving and compliance with state and federal regulations. The position establishes and maintains collaborative and productive relationships with the management team.### Responsibilities* Educate UCM staff on patient rights and experience trends with service recovery techniques for timely resolution* Direct patients and representatives to appropriate organizational resources as needed to meet their needs across the system* Serves as a liaison to UCMC and Medical staff as related to patient rights with available resources* Manage records and data related to patient, patient representative, visitor and staff escalations related to operational issues that are distinct from direct clinical care concerns* Summarize data trends and communicate themes with appropriate department leaders* Perform data analysis at the macro level to identify organizational initiatives aimed at improving the patient and visitor experience* Ensure accurate documentation of department activities, including complaints and grievances* Educate UCM staff on patient rights and experience trends with targeted service recover* Ensures compliance with organizational policies and all state and federal laws and regulatory requirements (e.g. CMS) by maintaining a robust, accurate and timely issue resolution process and reporting database* Receives, screens, routes, and/or responds to all incoming inquiries for information, directions, or concerns* Manage patient feedback and complaints from initial contact to the resolution to prevent escalation to formal grievance when appropriate
- J-18808-Ljbffr QuickCruit, Inc.
Vacancy posted 3 days ago
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