Leasing Specialist

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Leasing Specialist

Regular Full-Time Bienville Basin I, New Orleans, LA, US

WHO WE ARE

Established over thirty-five years ago in New Orleans, Louisiana, HRI Properties (HRI) is a full-service real estate development company and a national leader in the adaptive reuse of historic structures. HRI Properties is vertically integrated and has expertise in development, construction, design, governmental relations, environmental matters, historic landmark designation, and property management.

HRI Management, LLC (HRIM) is the multi-family property management entity within HRI Properties. HRIM manages a diverse portfolio of fifty-three multi-family developments consisting of five thousand units that offer luxury, affordable, and mixed-income living opportunities and over two hundred thousand square feet of office/retail space in a five-state area for HRI Properties, HRI Communities, and third-party property owners.

At HRIM, our long-term track record of success is attributable to our associates and their impact on the communities we manage. Our team is as diverse and unique as our property portfolio mix, and we are proud to have one of the highest employee tenure records in our industry. We welcome and embrace all ethnicities, cultures, ages, and lifestyles, and hire individuals who can choose where they want to work. Because of our reputation and company culture, they have decided to work at HRIM.

SUMMARY

The Leasing Specialist is responsible for maintaining successful and consistent marketing and leasing of the property.

JOB RESPONSIBILITIES

• Warmly greet visitors, prospective renters, and current residents
• Assist team with answering property phones and creating work orders
• Conduct daily inspections and monitor touring routes, ensuring that available and model apartments are in good condition for prospects to view
• Assist in the selection and maintenance of the model apartments, target units, and mini models, as necessary
• Ensure that all leasing presentations are professional, informative, and in compliance with Fair Housing laws
• Politely and skillfully use the telephone to encourage prospects to lease apartments and respond to residents and various telephone requests
• Consistent and prompt follow-up and follow-through on prospects and applicants, and resident inquiries
• Contact prospects using prospect pipelines/guest cards, tax credit, and affordable housing waiting lists, schedule appointments in Yardi, share appointments with staff via Outlook calendar, and conduct tours of property and vacant units
• Document all communication with prospects/applicants to include with waitlist updates for the property and Housing Authority
• Generate the Unit Availability Detail Report by unit type daily for the most up-to-date leasing activity
• Meet daily with Property Manager and General Manager to keep track of upcoming move-ins, application statuses, and make-ready progress
• Process applicant files for move-in by conducting household interviews to ensure all information is correctly listed and documented on the application
• Review files daily and consistently follow up on applicant inquiries to ensure all applications are processed promptly
• Submit applications to the Property Manager or General Manager for review prior to submitting files to Compliance for approval
• Complete all housing voucher packets accurately and ensure they are reviewed by the Property Manager and/or General Manager prior to submission to the Housing Agency
• Coordinate and schedule unit inspections with the Housing Agency in a timely manner to facilitate prompt move-ins and compliance with the program requirements
• Complete background screenings, obtain third-party verifications, track responses, and prepare files appropriately for lease signing
• Inspect units 72 to 48 hours prior to the scheduled move-in date to verify cleanliness, quality, and readiness in accordance with company standards
• Coordinate with maintenance to confirm all work orders are complete, keys are collected, and activate fobs prior to occupancy
• Conduct move-in inspections with new residents, preferably 24 hours prior to the scheduled move-in date, to confirm unit condition and readiness
• Clearly explain lease terms and all related documents to ensure resident understanding, obtain required signatures, and collect the completed inventory form no later than the time of move-in
• Ensure all lease documents are filed and scanned correctly in Yardi and reviewed by the Property Manager or General Manager
• Ensure all required information is entered correctly in Yardi, LHC’s portal, and Housing Authority's Elite system
• Generate renewal and recertification reports and monitor upcoming expirations to ensure timely processing
• Send residents their initial renewal and recertification notices 120 days prior to the lease and Tenant Income Certification (TIC) expiration, followed by 90-day, 60-day, and 30-day reminder notices as required
• Complete the renewal and recertification process promptly to prevent lapses in eligibility and ensure all required documentation is accurate and completed within established deadlines
• Compute and update current Market Survey Reports correctly and in a timely manner
• Assist in cold calling on local businesses in the area
• Maintain marketing outreach files and follow-up
• Assist with administrative tasks as assigned by the Property Manager
• Perform other related duties as assigned

QUALIFICATIONS

Required Skills/Abilities

• Must have prior tax credit experience in property management
• At least 2 years of relevant experience at a LIHTC community preferred
• 1-2 years of leasing experience required
• Lease-up experience is a plus
• Knowledge of LIHTC, HOME, and HUD programs is a plus
• Must be able to clearly explain program requirements to applicants
• Ability to demonstrate professionalism and integrity and exercise confidentiality in all performance areas
• Must be a self-starter and have effective multitasking skills
• Must be organized and detail-oriented with effective communication and interpersonal skills
• Ability to operate on a deadline-driven schedule
• Customer service and sales experience plus
• Must possess basic computer proficiency, including experience with Microsoft Office Suite programs
• Yardi and Elite experience preferred
• Must be able to work some weekends and extended hours

Physical Requirements

• Prolonged periods sitting at a desk, working on a computer, standing, walking, conducting tours, and meeting with tenants.
• Must be able to lift, carry, position, or move up to 20 lbs. at a time.
• Requires manual dexterity with normal hand/finger movement and coordination.
• Ability to walk for extended periods, including climbing flights of stairs in various weather conditions.

"We don’t just offer a job—we offer a lifestyle! Join our team and enjoy amazing perks that make work-life balance a reality."

• Comprehensive Health Coverage – Medical, dental, and vision because your well-being matters.
• Competitive Pay – We reward hard work with generous compensation.
• Paid Time Off & Holidays – Plenty of time to relax, recharge, and enjoy life outside of work.
• Career Growth & Learning – Training, mentorship, and tuition assistance to help you grow.
• Team Culture & Perks – Team events, wellness programs, employee discounts, and more!