Talent Development Coordinator

Talent Development Coordinator

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13-time recipient of the NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!

Competitive Pay

Advancement Opportunities

Medical, Dental & Vision Insurance

HSA Account w/Company Contribution

Pet Insurance

Company provided Life and AD&D insurance

Short-Term and Long-Term Disability

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Social Recognition Program

Employee Engagement Opportunities

CALM App

401k (with a matching program) / Roth IRA

Company Discounts

Payactiv/On-Demand Pay

Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

Responsibilities and Duties:

• Aid in training all new hires of the organization on software systems, Standard Operating Procedures, and equipment product knowledge
• Assist in employee competency evaluations, employee tracking and reporting
• Track and report on training completion and additional needs
• Assist with New Hire Orientation to include working with hiring manager on new hire training plan
• Work closely with all staff via ongoing shadowing to identify areas needing improvement or better understanding of processes. Communicate training needs to Manager of Talent Development for appropriate action to be performed
• Aid in increasing individual performance and revenue generation through individual and monthly group training sessions.
• Assist with building and maintaining updated training material for online training platform specifically for all staff
• Develop and implement continual professional training and growth plans for all staff aligned with roles and department objectives.
• Design, develop, and deliver high impact learning programs that reinforce MSC Standards
• Analyze staff performance alongside department management and Talent Development to discover processes in need of revision.
• Assist with call monitoring of all Team members and provide further coaching
• Track and report on training attendance
• Other Duties as assigned specific to general staff

Qualifications:

• College degree preferred. High school diploma required
• Minimum of 2 years of healthcare experience with home medical equipment/ sleep supply preferred.
• Demonstrated understanding of healthcare field operations, including payer regulation and compliance.
• Customer orientated with strong communication and mentoring skills, including interpersonal communication in a group and one on one setting.
• Organizational skills required.
• TEAM player with optimistic outlook.
• Ability to analyze reports.
• Strong skills in Excel, Word, and PowerPoint
• Technical skills a plus