Customer Service Representative

Job Description

Job Description

Our Company

Allegis is the worldwide expert in access hardware. No other company understands handles, latches, hinges, gaskets, gas springs, and beyond for finished products ranging from trucks, buses, emergency vehicles, boats, HVAC systems, and computer and data enclosures. In addition to employing the industry’s best access hardware experts, we have built long-lasting relationships with the world’s best access component manufacturers. We stock more than 10,000 products from over 300 suppliers. We live by the motto: “If we don’t have it, we will find it. If we can’t find it, we will design, engineer, and manufacture the perfect solution to your specifications.”

Responsibilities and Duties

Our Customer Service Representatives are responsible for providing daily product and service to all communication forums of customer inquiries and requests relating to products and services that Allegis offers. Conduct order management and entry of customer’s orders. Demonstrate strong problem-solving skills in resolving customer’s product and service issues or complaints. Customer Service also provides key account support and management. Key person for responding to customer RFQs (requests for quotes) ranging from obtaining accurate information, prints, quantities, and competitive information from the customer to working with our sales channel and quoting department to develop an effective pricing strategy that will allow Allegis to close on a particular piece of business. Customer service is also responsible for quote management of all quotes with a value under $1000 which includes follow up and closing.

Location/Hours

This customer service representative position is located at our brand new facility in Slinger, WI. Typical hours are 8:00 am - 4:30 pm Monday - Friday.

Experience

1-2 years of customer service experience required

Associate Degree or College Degree preferred

Experience with Epicor's Prophet 21 ERP system is a plus

Activities

• Customer Service Call center coverage – daily

1. Answer phones and emails in a courteous, timely, and relevant manner.
2. Resolve customer product and service complaints

• New account administration – daily

1. Gather necessary information from customers to set up an account

• Order entry and administration – daily

1. Provide timely entry and confirmation of all orders
2. Monitor all queues and reminders for order changes
3. Provide timely and relevant information on follow up communications
4. Proactively engage customers on service and delivery issues in a timely manner

• Quote entry, administration, and follow up – daily

1. Provide timely entry, administration, and follow up on all quotes
2. Provide sales support to Allegis sales staff

• Account management of assigned accounts – daily

1. Order management and administration
2. Provide customer with single point of contact
3. Demonstrated knowledge and understanding of all account responsibilities to insure we are meeting customer expectations
4. Monitor internal inventory levels and usage patterns at the customer on customer specific inventory to insure Allegis is meeting expectations with the customer as well as Allegis fiduciary expectations

Allegis offers a competitive benefits package including medical, dental, vision, PTO and profit sharing. You will also have the opportunity to earn a monthly performance bonus based on the company making it's revenue goals.