Fraud Specialist

Fraud Analyst

Payrate: $22.00 - $25.00/hr.

Key Responsibilities:

• Conduct in-depth fraud analysis and investigations
• Handle customer authentication and verify identities
• Identify, manage, and prevent fraudulent activities across channels
• Review data to confirm or clear fraud cases
• Investigate fraudulent orders and identity theft trends
• Respond to fraud escalations and take necessary action
• Research findings and escalate to internal teams or legal when required
• Support and improve fraud-related processes and policies
• Participate in projects to identify issues and recommend solutions
• Take inbound calls from customers/victims regarding fraud concerns
• Daily Tasks
• Handle phone calls related to fraud cases
• Use internal systems/tools to assess fraud situations
• Communicate with team via Slack
• Review documents to validate customer identity

Skills Required:

• Strong English communication and conversational skills
• Good listening and tone management
• Ability to multitask across multiple systems/screens
• Phone handling and typing proficiency

Education:

• High School diploma or equivalent

Experience Requirements:

• Minimum 1 year of relevant experience (fraud, customer service, or call center)
• Experience working in a Windows-based computer environment

Pay Transparency:

The typical base pay for this role across the U.S. is: $22.00 - $25.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to messages or by contacting View email address on click.appcast.io. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy #AditiConsulting

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