Client Care Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Health insurance
• Vision insurance

We are seeking a Care Coordinator to support our clients and caregivers by ensuring care plans are executed at a high level. This role is ideal for someone who is organized, proactive, and enjoys building relationships with both clients and caregivers.

Key Responsibilities

• Complete in home client visits to convert prospects and sign them up for services
• Serve as a primary point of contact for clients and families
• Conduct in-person or virtual supervisory visits
• Conduct regular client check-ins and ensure satisfaction
• Support caregiver onboarding to new cases
• Monitor care quality and address concerns quickly
• Coach caregivers on client care tactics
• Partner with scheduling to ensure strong caregiver-client matches
• Document all client interactions in our management tool
• Participate in monthly on-call rotation'
• Field work with clients across DuPage, Cook, and Will counties

What Were Looking For

• Strong communication and interpersonal skills
• Organized and detail-oriented
• Able to problem-solve and stay calm under pressure
• Comfortable working in a fast-paced, service environment
• Prior home care or healthcare experience preferred

Compensation

• $22 $27 per hour , based on experience
• Opportunity for performance-based increases
• Full-time hours with growth potential

What Success Looks Like

• Clients feel supported and well cared for
• Caregivers are prepared and confident on cases
• Issues are resolved before they escalate
• Strong collaboration with the office team

Why Join Us

• Supportive, team-oriented environment
• Opportunity to make a meaningful impact
• Clear expectations and room for growth

Apply today to join a team committed to excellence in home care.