Client Solutions Specialist

Phlebotomy Opportunity

We're seeking an experienced team member to support IOP onboarding, client training, quality initiatives, and statewide outreach events.

Ideal candidates have:

• Strong phlebotomy experience
• Excellent customer service skills
• Experience training or mentoring others
• Flexibility to travel throughout Arizona
• A passion for delivering exceptional service

If you're ready to grow professionally while making a meaningful impact for our clients and patients, apply today!

This position sets up customers for immediate success by facilitating the implementation process for new accounts by providing consistent and high-quality onboarding services to new and complex clients who have been approved for placement of an in-office phlebotomist (IOP). Responsible for educating customers, help solve technical problems and ensure smooth adoption of our products and services. This position will support SQL events and provide on-site lab services and health screenings for employer groups, Mobile Patient Service Centers, Professional Sports Teams, and Health Events throughout the state.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

Core functions include:

• Providing effective onboarding services and on-site or virtual training for new or current clients and IOP phlebotomists
• Clarifying with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information
• Investigating and researching TIQ and TNP reports, then educating client with resolution
• Coordinating, leading and supporting employer focused and outreach events
• Collecting and processing specimens according to established procedures
• Establishing the setup of IOP accounts on short notice and cover until permanent IOP is placed

Supervisory responsibilities include:

Directly reporting: None

Matrix or indirect reporting: None

Type of supervisory responsibilities: N/A

Scope and complexity: Position has departmental responsibility, works under supervision using judgment to achieve goals, oversight of specimen collection, processing, and referral testing. Collaborate with department manager/supervisor with managing company and department actions. Internal customers are other staff, directors, supervisors, managers, department employees and executives. External customers are patients, visitors, vendors, physicians, pathologists, medical directors, nurses, medical assistants, office staff, other company facilities, and non-company medical facilities. Has freedom to determine how best to accomplish functions within established procedure. Confers with a supervisor or manager for unusual situations.

Physical demands/environment factors include:

Able to stand, walk, bend, squat, reach, and stretch frequently. Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs. Needs adequate hearing and visual acuity, including adequate color vision. Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects. Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair, or wheelchair. May be required to lift up to 75 pounds. Must use standard precautions due to threat of exposure to blood and bodily fluids. Ability to communicate effectively through reading, writing, and speaking in person or on the telephone. Requires significant use of personal computer, phone, and general office equipment. Travel to client offices, working an outdoor venue with potential exposure to summer heat, and or other natural elements. Requires off-site travel.

Knowledge, skills and abilities include:

• Demonstrates good organization, communication, and interpersonal skills.
• Able to manage concerns of patients, employees, and clients in a professional manner.
• Ability to work independently with minimal on-site supervision.
• Excellent data entry and computer knowledge
• Capable of handling multiple priorities in a high-volume setting
• Excellent phlebotomy skills including pediatric and geriatric venipuncture, and capillary collections.
• Demonstrated familiarity and compliance with all protocols, practices, and procedures of the Patient Services Division.
• Must be able to work cross-functionally with the Sales, and other departments across the organization.
• Must be able to make executive decisions on their own to ensure the best outcome for the company and our clients/patients.
• Must be proficient with and be able to train phlebotomists on the use of multiple client EMR platforms, Physician Owned Labs LIS's.

Minimum qualifications include:

• Minimum age requirement of 18.
• High School diploma or equivalent may be required dependent on state regulatory requirements.
• Requires DHS Fingerprinting Certification or the ability to obtain fingerprint certification.
• Three (3) years of experience with a strong knowledge and understanding in a clinical laboratory area within test management/phlebotomy.
• Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy.
• Travel and flexible hours required to work multiple locations with minimal notice, for extended periods of time including overnight travel.
• Must be flexible and available based on staffing requirements which may require weekends, evenings, early mornings, holidays, overtime and on-call.

Preferred qualifications include:

• National Phlebotomy Certification
• Phlebotomy - 5 years inclusive of pediatric and geriatric venipuncture, and capillary collections
• 3 years of exceptional customer service experience.
• Medical training: medical assistant or paramedic training.
• Bilingual (Spanish/English).
• Previous leadership experience or participation in leadership training programs.
• Understanding of the general economics of business.
• Additional related education and/or experience.

Sonora Quest Laboratories