Plumbing Supervisor

Plumbing Manager – Lead a Championship Team Ready to step into a leadership role where your impact is felt every single day? Varsity Home Services is looking for a driven, hands-on Plumbing Manager to lead, develop, and elevate our team of plumbing and wet heat technicians. This is more than a management role — it’s an opportunity to build a winning team, drive performance, and take ownership in a rapidly growing, high-standard organization. If you’re a high-performance coach who leads from the front, thrives on accountability, and takes pride in developing top-tier plumbers — we want to talk to you. About Varsity Home Services We’re not just another home service company—we’re a third-generation, family-owned and operated, award-winning business built on a legacy of quality, integrity, and customer satisfaction. At Varsity, we operate like a team chasing a championship — with high standards, strong culture, and a commitment to being the best in plumbing, heating, and air conditioning on Long Island. Our growth is no accident. It’s driven by great people, strong leadership, and a commitment to continuous improvement. When you join Varsity, you’re joining a company that: Invests in its people and promotes from within Holds a high-performance, accountability-driven culture Is consistently voted “Best of Long Island” Is growing — creating real opportunity for leaders to make their mark What You’ll Do As our Plumbing Manager, you will take ownership of the plumbing / wet heat division and lead from the front: Lead, coach, and develop a team of plumbing and boiler technicians to hit performance, revenue, and customer satisfaction goals Act as a player-coach — supporting technicians in the field, taking calls, and performing ride-alongs for training, quality control, and mentorship Drive KPIs and accountability including average ticket, conversion rates, maintenance agreement growth, callback reduction, and overall department profitability Oversee daily scheduling and dispatch coordination across Nassau and Suffolk Counties to maximize efficiency and profitability Ensure accurate job documentation, pricing integrity, and material usage tracking Provide expert-level guidance on plumbing, water heater, wet heat and water quality system diagnostics, repairs, and replacement opportunities Step in on complex service calls, customer escalations, and technical challenges to ensure exceptional outcomes Train technicians on proper diagnostics, communication, presenting options, and delivering a world-class customer experience Identify opportunities to improve department performance, technician development, and operational efficiency Champion a “Best of Long Island” customer experience on every call Oversee the permitting process for related jobs, ensuring permits are secured, inspections are passed, and projects remain compliant with all local and state requirements Collaborate with leadership to continuously improve systems, processes, training, and team performance What We’re Looking For You’ll thrive in this role if you are: A natural leader and motivator who knows how to get the best out of people A high-accountability operator who holds yourself and your team to elite standards A strong communicator who can coach, correct, and inspire Results-driven, with a focus on performance metrics and continuous improvement Comfortable in a fast-paced, growing environment where change = opportunity A problem-solver who takes ownership and gets things done Passionate about building a winning culture and strong team dynamic Technically strong in both plumbing and residential boiler systems Skills & Requirements 5+ years of residential plumbing experience required Strong experience with residential boiler systems, hydronic heating, water heaters, and plumbing diagnostics Previous lead, supervisor, or management experience required Proven ability to coach technicians and improve performance metrics Strong understanding of residential plumbing codes, safety standards, and best practices Experience with drain cleaning, water treatment systems, water filtration, and plumbing replacements preferred Ability to analyze departmental KPIs and implement performance improvement initiatives Valid driver's license with clean driving record Why Top Leaders Choose Varsity This is where high performers come to grow. Health, Dental, and Vision Insurance 401(k) with company match Company events, outings & team culture initiatives Clear path for career advancement and leadership growth The opportunity to make a real impact in a growing company #J-18808-Ljbffr