Evening Guest Experience Specialist

Job Description

Job Description

Join the hospitality team in one of Sedona's most breathtaking destinations. Spirit of the Heavens is seeking a grounded, detail-oriented Evening Guest Experience Specialist to support
our guests during the most important hours of arrival and evening hospitality. Located in Sedona, AZ. Offering competitive pay of $22 – $25 per hour , depending on your experience. You'll also enjoy perks like:

• Paid vacation time
• Paid holidays
• Tools provided
• Vehicles to use on the property
• Supportive team
• A unique and peaceful work setting along Oak Creek

If you're ready to play an essential part in making every guest's stay memorable, keep reading-your next great hospitality opportunity could start here.

OUR IDEAL EVENING GUEST EXPERIENCE SPECIALIST

• High school degree or equivalent
• Front office experience
• Hospitality-minded and operationally strong
• Communicates clearly
• Takes pride in maintaining high standards.
• Ability to work the evening schedule (2:00 pm – 10:00 pm)

YOUR ROLE AS AN EVENING GUEST EXPERIENCE SPECIALIST

In this Evening Guest Experience Specialist position, you will work a consistent full-time schedule from 2:00 pm to 10:00 pm . Your evenings will be spent ensuring guests have everything they need for an incredible stay, providing essential support during the key hours of arrival, check-in, and evening activities.

Providing excellent hospitality, you will keep in contact with guests from booking acceptance until check-out. This includes the following:

Check that all check-in requirements are completed:

• Collect signed release forms
• Confirm length of stay
• Verify pet information if applicable
• Confirm if the unit has or lacks an attached bathroom
• Explain timing for receiving gate code
• Confirm check-in/check-out times and dates

Prepare rooms before check-in:

• Go to guest lodging
• Turn on porch lights and adjust heat/AC
• Check for and remove dead insects or evidence of rodents
• Ensure towels, washcloths, water, coffee, and treats are set
• Make sure the room gives a great first impression
• Greet guests on arrival, noting preferences
• Escort guests to lodging if requested, or provide directions
• Explain Spirit of the Heavens features, common and private areas

Be available to answer guest questions throughout the stay:

• Assist with retail sales: share knowledge of stones, wands, and pendants; process payments
• Know how to operate property equipment: HVAC, TVs, record players, internet, door locks, and entrance gate
• Know guest parking locations
• Address insects or snakes if needed; know how to use a fire extinguisher
• Replenish towels, bath items, and all provided room items as necessary

ABOUT US

Nestled along the serene Oak Creek in beautiful Sedona, Arizona, Spirit of the Heavens is dedicated to providing a tranquil haven for guests to unwind, rejuvenate, and reconnect with nature. Our mission is to create a sacred, nurturing, safe, and loving space where guests can explore their hearts and souls. With 4000 feet of creek frontage and 72 acres of private land, we pride ourselves on a strong team spirit and a collaborative environment. Every team member plays a crucial role in delivering exceptional service, making Spirit of the Heavens not just a workplace but a community where your contributions are truly valued!

APPLY TODAY!

If you're excited to help guests unwind, rejuvenate, and connect, we want to hear from you! Apply today using our mobile-friendly application and join our hospitality team.