Bilingual Family Case Manager

Job Description

Job Description

Job description

PACE Consulting, LLC (PACE) is a certified MBE/DBE woman-owned small business. We provide behavioral health clinical services and organizational consulting services to individuals and organizations. Our services include but are not limited to clinical counseling, employee assistance counseling, organizational development consulting, staff augmentation services, workshops, training, and supervision. We are solution-oriented, professional, and are dedicated to our work with clients. We have a dynamic team of professionals who are professional and incredible to work with!

Job Title: Family Case Manager FLSA Status: Exempt

The Family Case Manager provides the following services in Montgomery County, MD.

Full Time, Days and Evenings, Monday through Friday 8am to 4pm some evenings might be required to meet with families/students

Develop, monitor, and adjusts family service plan and individualized client services: Working under the general supervision of a program supervisor, independently arranges the sequence of work, obtains necessary information and data, selects appropriate methods and procedures, and varies these as necessary to address different case situations

Provides general client services and case management: offers significant support and guidance, as well as service assistance, which directly impact the social, physical and/or economic well-being of the clients served and, at times, their families/significant others  .

Principal Responsibilities and Duties:  

Client Referrals:

• Accepts referrals for social services
• Assists clients to assess their situation, define their problems, and identify acceptable courses of action by availing themselves of recommended community services.   
• Completes initial intakes/assessments
• Consults with county/community/agencies to identify and develop resources for client assistance

Family Service Plan and Individualized Client Services:

• Analyze the subjects or issues involved in each assignment or case to develop family service plans for client’s family 
• Determine intervention strategy and appropriate actions utilizing client’s individual needs
• Makes follow-through contacts with clients and other agencies to ensure that needed services have been provided
• Provide care management services to parents/families with economic and/or social needs such as housing, healthcare, employment assistance, food, clothing, education and other services. For certain program assignments, will provide other services with a focus on recently arrived migrant and asylum-seeking youth families.
• Prepares and updates case records/client status reports.

General Client Services:

• Outreach and network with youth, families, communities, schools, and other community agencies
• Provides on-going social services (appropriate assistance during crises, may provide supportive counseling, food, clothing, housing, employment, transportation, financial assistance)
• Assists families with applications for health insurance offers information and referrals for community members, school staff, non-school families, etc.
• Serves as intermediary between clients and other agencies and supports and advocates for their clients with public and private agencies and individual service providers.
• Provides translation and interpretation services for clients when available
• Co-leads support groups*
• Collaborate with community school coordinator/aide, therapist, school staff and community partners in providing comprehensive care.

Case Management:

• Ensures recordkeeping-intakes/family needs assessments; family service plans, contact notes, electronic database entry
• Keeps abreast of changes to and the issuance of new rules, regulations, policies and procedures pertaining to program eligibility and service delivery.
• Reviews programmatic and personal documents, creates and maintains case notes and records, drafts brief memos and letters, and performs related functions.
• Conduct home visits in accordance with contract requirements, when needed

Training & Meetings:

• Attends LTL trainings/other events and regular supervision
• Meets with Linkages team members regularly for the purpose of sharing information and training, and to discuss/recommend resolution for problems encountered in the work/case management.
• Attends meetings with the client and school when appropriate
• Attends Sheppard Pratt meetings /activities

Knowledge, Skills, and Abilities Required:

1. Bachelor’s degree in related field. Equivalent combination of education and work experience may be substituted. 
2. Prior experience serving parents/families in need (internship experience considered)
3. Excellent collaboration skills
4. Must be able to demonstrate written and verbal fluency in English and Spanish
5. Experience working within collaborative school-based models of service delivery
6. Prior experience/equivalent knowledge of immigrant populations & acculturation issues
7. Thorough knowledge of community resources in Montgomery County area.

Working Conditions: Note: Reasonable accommodations may be made to enable a qualified individual with a disability(s) to perform the essential functions of this position.

1. Generally, works in normal school environment.
2. Will spend time in client home settings as needed.