Service Writer Advisor

Job Description

Job Description

Service Coordinator – Quinn Company

Quinn Company, your local Caterpillar dealer
Oxnard, California
$16.90 – $25.00 per hour

Are you a highly organized, customer‐focused professional who excels at communication and coordination in a fast‐paced service environment? Do you enjoy supporting technicians, managing workflow, and delivering excellent service experiences?

Quinn Company — one of the top‐performing Caterpillar dealers in the world — is hiring a Service Coordinator in Oxnard, California. In this role, you will serve as the primary point of communication for customers and technicians, coordinate daily service workflows, maintain accurate work order information, and help ensure smooth and efficient service operations.

Founded in 1919, Quinn Company sells, services, and rents a full line of construction, agricultural, and material‐handling equipment, along with diesel and natural gas engines. As a Caterpillar dealer, Quinn combines local agility with the global support of a Fortune 50 organization.

Starting wage will depend on experience and education.
$16.90 – $25.00 per hour

The Quinn Advantage: Your Total Rewards

Compensation & Financial Future

• Competitive hourly pay
• Quinn’s Profit Sharing Program
• 401(k) Plan with Company Match

Comprehensive Health & Wellness

• Medical, Dental, Vision Plans
• Health & Dependent Care FSAs
• Employee Assistance & Wellness Resources

Work‐Life Balance & Security

• Holidays, Vacation Pay, and Sick Pay
• Life & Accident Insurance
• Long‐Term Disability Insurance

Career Growth & Support

• Cross‐divisional advancement
• Employee recognition programs
• Federal Credit Union membership

Ready to support a high‐performing service team?

Join Quinn Company and help deliver exceptional customer communication and service coordination.

Your Mission, Should You Choose to Accept It:

• Dispatch Technicians: Coordinate the dispatch of field and shop technicians to customer locations.
• Reconcile Technician Time: Review and reconcile technician time between Kronos and DBS systems.
• Manage Work Orders: Update work in process, expedite work orders, and coordinate workflow.
• Communicate Status: Report work order status to the Customer Service Communicator and respond promptly to customer requests.
• Deliver Excellent Customer Support: Ensure customer needs are met professionally to help achieve positive NPS scores.
• Process Parts Orders: Order Caterpillar parts and source parts from external vendors as needed.
• Analyze WIP: Review work‐in‐progress reports, identify warranty involvement, and coordinate with other departments or vendors.
• Provide Estimates: Prepare Time & Material estimates for customers.
• Authorize Purchases: Approve technician parts purchases, with or without a Quinn PO.
• Handle Payments: Obtain payment methods, including handling cash transactions.
• Invoice Timely: Maintain work orders and invoicing in line with benchmarks such as last day labor to invoice and WIP turns.
• Prevent Write‐Offs: Manage collections proactively to avoid losses.
• Support Shop Operations: Demonstrate general knowledge of Machine and Weld Shop support processes.
• Support Other Branches: Assist other branch locations with service needs when required.
• Flexibility: Perform additional duties as assigned, including occasional after‐hours work for unexpected service needs.
• Live Quinn Values: Demonstrate Integrity, Teamwork, Respect, Quality, and Service.

What You Need to Succeed:

• High school diploma or GED
• 1–2 years of related experience or training
• Customer service experience strongly preferred
• Proficiency in Microsoft Office (Excel and Word)
• Strong communication, organizational, and multitasking abilities
• Ability to work in a fast‐paced, customer‐focused environment

\nCompany Description

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company... local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

Company Description

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.\r\n\r\nAs a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company... local and global at the same time. \r\n\r\nQuinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.\r\n\r\n