Medical Receptionist

Job Description

Job Description

We are seeking a professional, dependable, and customer-focused Medical Receptionist to support a busy clinical environment. This individual will serve as a key point of contact for patients and will work closely with clinical staff to ensure a welcoming patient experience and smooth day-to-day front desk operations.

The ideal candidate is reliable, flexible, team-oriented, and comfortable managing multiple priorities in a fast-paced healthcare setting. Strong communication and interpersonal skills are essential, along with previous experience using Epic .

Schedule

• Monday–Thursday: 9:30 AM–5:00 PM

• Friday: 8:30 AM–5:00 PM

Key Responsibilities

• Greet and assist patients in a friendly, professional, and courteous manner.

• Check patients in and out for appointments.

• Schedule, reschedule, and confirm patient appointments.

• Answer incoming phone calls and appropriately route messages and inquiries.

• Verify patient demographic and insurance information.

• Maintain accurate and up-to-date patient information within Epic .

• Assist patients with general questions regarding appointments, paperwork, and clinic processes.

• Coordinate and communicate effectively with providers, clinical staff, and other team members.

• Maintain an organized and efficient front desk area.

• Handle multiple priorities while maintaining professionalism and attention to detail.

• Provide additional front desk and administrative support as needed.

Required Qualifications

• Previous Epic experience required.

• Strong customer service and patient-facing skills.

• Excellent verbal and written communication skills.

• Ability to work effectively in a busy, fast-paced clinical environment.

• Strong organizational skills and attention to detail.

• Dependable, flexible, and able to work collaboratively as part of a team.

• Comfortable assisting with a variety of front desk responsibilities based on daily clinic needs.

Preferred Qualifications

• Previous experience in a medical office, clinic, or healthcare setting .

• Experience with patient check-in and check-out.

• Experience scheduling patient appointments and managing calendars.

• Experience answering and routing calls in a healthcare environment.

• Familiarity with insurance verification and patient registration.

• Experience working closely with physicians, nurses, medical assistants, and other clinical staff.