Desktop Support Technician

At CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Jacksonville, FL and provide end‑user support. This technician will be required to work rotations on call. Duties and Responsibilities Account for work using a visual task board, ServiceNow ticket system, and during regular team stand‑up meetings. Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot software and computer peripherals. Set up, configure, and add all hardware. Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Assure that all tickets requiring follow‑up work and/or calls receive appropriate attention. Assist with installations, configurations, upgrades, patching, and other maintenance activities of server equipment. Perform backup, recovery, and security procedures, both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outages of critical site applications. Assist with diagnosis of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration tasks, both planned or during emergency. Comfortable with face‑to‑face interactions as will be required to provide technical support to end users in‑person at the customer site. Back up and burn end‑user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Skills and Qualifications Minimum 3 to 5+ years of experience supporting PC hardware and software. Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required. Ideally, experience supporting in a manufacturing enterprise environment. Experience working in an enterprise environment. Ability to handle multiple projects. Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction. High energy candidates are desired given fast‑paced environment. Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue‑screen, Outlook, network printers). Energetic, professional, heads‑down, social, and process‑driven personality works well in this environment. Wage Range The rate for this position is between $17.25 - $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits The company offers a comprehensive benefit package available for election, including medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, up to 6 paid holidays annually, minimum 10 days paid time off annually, minimum 10 days paid parental leave annually, 401(k), FSA/HSA pre‑tax benefits. The compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. For more information, visit . Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. State‑Specific Information Arizona Applicants: To the extent required by applicable law, the company maintains a smoke‑free workplace. California Residents: Please review the California Consumer Privacy Act Notice. We will consider for employment all qualified applicants, including those with criminal histories, arrests, and convictions in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment or continued employment, that an individual submit to or take a lie detector or similar test. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rhode Island Applicants: The company is subject to Chapters 29‑38 of Title 28 of the general laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law. #INDCCStaffing #J-18808-Ljbffr